NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Hansgrohe
How is Hansgrohe rated on Hellopeter?
Hellopeter has tracked Hansgrohe across 15 reviews. Hansgrohe hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Hansgrohe? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2014
Terrible after sales service
I have bought my taps, shower heads, accessories and trigger sprays from Hansgrohe and the products are not cheap, but their after sales service is terrible, the company that I bought from emailed them concerning my 2 trigger sprays which are not working, over a month ago and as yet I have received no response from Hansgrohe via email or phone call about when someone is coming out to check and replace the said items, this is terrible service from a so called reputable company, rather buy goods that you know you can get excellent after sales service
1 reviews | Active since Nov 2014
Terrible after sales service
I have bought my taps, shower heads, accessories and trigger sprays from Hansgrohe and the products are not cheap, but their after sales service is terrible, the company that I bought from emailed them concerning my 2 trigger sprays which are not working, over a month ago and as yet I have received no response from Hansgrohe via email or phone call about when someone is coming out to check and replace the said items, this is terrible service from a so called reputable company, rather buy goods that you know you can get excellent after sales service
1 reviews | Active since Apr 2026
Expected Quality Not Delivered - Product Deterioration Issues
I'm extremely disappointed with the quality and warranty support from Hansgrohe. After only a few years of normal use, the products I installed are already showing signs of failure. For a brand that positions itself as premium, I expected far better durability. It feels like there is a clear lifespan or "timescale" issue with these products, which is unacceptable at this price point. What's even more frustrating is the lack of clarity and support regarding the warranty. As a customer, you invest in a trusted name expecting long-term reliability, not early replacements and added costs. I would appreciate a proper response from Hansgrohe on how they plan to address this issue, as well as a fair resolution. At this stage, I cannot recommend their products based on my experience.
1 reviews | Active since Apr 2026
Expected Quality Not Delivered - Product Deterioration Issues
I'm extremely disappointed with the quality and warranty support from Hansgrohe. After only a few years of normal use, the products I installed are already showing signs of failure. For a brand that positions itself as premium, I expected far better durability. It feels like there is a clear lifespan or "timescale" issue with these products, which is unacceptable at this price point. What's even more frustrating is the lack of clarity and support regarding the warranty. As a customer, you invest in a trusted name expecting long-term reliability, not early replacements and added costs. I would appreciate a proper response from Hansgrohe on how they plan to address this issue, as well as a fair resolution. At this stage, I cannot recommend their products based on my experience.