Scores reflect the Overall AI Score for each category
Based on recent customer reviews, GTC (Pty) Ltd is defined by its call centre consultants. Customers repeatedly name Siyethemba Shembe, Zamah, Annastasia Naidu, Muhammad Sheik and Ridhwaan as patient, knowledgeable and genuinely invested in their claims, lifting Customer Service and Professional Guidance (4.6). A recurring frustration is slow fund payouts and banking detail validation, which weighs on Billing, Payments and Financial Accuracy (3.3).
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual consultants and describe them as patient, humble and knowledgeable. A recurring theme is agents walking clients step by step through claims, resetting logins and explaining two pot rules until the client is confident.
Replied to 94% of negative reviews
Reply time on negative reviews: 14h 59m
TrustIndex
10
Perfect Score
Ranking
#3
in Investments & Wealth
Reply Time
10h 29m
Â
NPS Score
74
Recommended: Very Likely
Replied to 94% of negative reviews
Reply time on negative reviews: 14h 59m
Dec '25 - Nov '26
Frequently Asked Questions About GTC (Pty) Ltd
What do customers say about GTC (Pty) Ltd?
Based on recent customer reviews, GTC (Pty) Ltd is defined by its call centre consultants. Customers repeatedly name Siyethemba Shembe, Zamah, Annastasia Naidu, Muhammad Sheik and Ridhwaan as patient, knowledgeable and genuinely invested in their claims, lifting Customer Service and Professional Guidance (4.6). A recurring frustration is slow fund payouts and banking detail validation, which weighs on Billing, Payments and Financial Accuracy (3.3).
What is GTC (Pty) Ltd's biggest strength?
GTC (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name individual consultants and describe them as patient, humble and knowledgeable. A recurring theme is agents walking clients step by step through claims, resetting logins and explaining two pot rules until the client is confident.
What are the most common complaints about GTC (Pty) Ltd?
The most common complaint about GTC (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Customers praise clear explanations of tax, benefits and retirement options, and note confidentiality being respected. Trust dips where the online portal and app fail, banking detail verification stalls and internal errors are never disclosed proactively.
How does GTC (Pty) Ltd compare to other Investments & Wealth companies?
GTC (Pty) Ltd scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (4.7); their weakest is Account Management (3.2). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
Is GTC (Pty) Ltd trustworthy?
GTC (Pty) Ltd has a TrustIndex of 10 out of 10 on Hellopeter, based on 489 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 14 hours 59 min. Hellopeter has tracked GTC (Pty) Ltd across 731 total reviews. How is the TrustIndex calculated? →
Recent reviews (489)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2021
GTC payout
My last date at my previous employer was 31 August after which I was informed by HR the payout process will take 6-8 weeks. I have still not received my payout nor am I told when to expect it by GTC. I would appreciate a quick response on the matter as it is very frustrating.
1 reviews | Active since Nov 2021
GTC payout
My last date at my previous employer was 31 August after which I was informed by HR the payout process will take 6-8 weeks. I have still not received my payout nor am I told when to expect it by GTC. I would appreciate a quick response on the matter as it is very frustrating.
1 reviews | Active since Oct 2026
Mr
I would like to thank Anastasia and her team for the friendly support during the resolution of my claim. They were professional and informative. The service received was exceptional and communication was precise. Tha k you for showing consideration to your clients by treating them with humanity and not as robots. Wishing you and your team every success with the future endeavors. Have a wonderful weekend. Long since this type of service to customers has been experienced 🙄.
1 reviews | Active since Oct 2026
Mr
I would like to thank Anastasia and her team for the friendly support during the resolution of my claim. They were professional and informative. The service received was exceptional and communication was precise. Tha k you for showing consideration to your clients by treating them with humanity and not as robots. Wishing you and your team every success with the future endeavors. Have a wonderful weekend. Long since this type of service to customers has been experienced 🙄.
1 reviews | Active since Oct 2026
This is the second time that Mihir Singh from GTC has assisted me
This is the second time that Mihir Singh from GTC has assisted me. He is professional, communicates timeously and ensures that all my requests are met promptly. Amazing service!
1 reviews | Active since Oct 2026
This is the second time that Mihir Singh from GTC has assisted me
This is the second time that Mihir Singh from GTC has assisted me. He is professional, communicates timeously and ensures that all my requests are met promptly. Amazing service!
1 reviews | Active since Oct 2026
Mr
Zama was professional, loud, and very clear. At first she communicated in English, but after realizing that I am Zulu, she switched so that we can clearly understand each other. GTC staff know professionalism better than how the dictionary describes it. Keep up the good work, a kind soul, is a candle in the dark
1 reviews | Active since Oct 2026
Mr
Zama was professional, loud, and very clear. At first she communicated in English, but after realizing that I am Zulu, she switched so that we can clearly understand each other. GTC staff know professionalism better than how the dictionary describes it. Keep up the good work, a kind soul, is a candle in the dark