GTC (Pty) Ltd
Verified Business
|4.8|454 Reviews (last 12 months)|Responds in 10h 11m
GTC (Pty) Ltd
Verified Business
|4.8
454 Reviews (last 12 months)
Responds in 10h 11m
Scores reflect the Overall AI Score for each category
GTC (Pty) Ltd
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, GTC (Pty) Ltd is defined by its call centre consultants. Customers repeatedly name Siyethemba Shembe, Zamah, Annastasia Naidu, Muhammad Sheik and Ridhwaan as patient, knowledgeable and genuinely invested in their claims, lifting Customer Service and Professional Guidance (4.6). A recurring frustration is slow fund payouts and banking detail validation, which weighs on Billing, Payments and Financial Accuracy (3.3).
Replied to 93% of negative reviews
Reply time on negative reviews: 9h 54m
TrustIndex
10
Perfect Score
Ranking
#2
in Investments & Wealth
Reply Time
10h 11m
NPS Score
70
Recommended: Very Likely
Replied to 93% of negative reviews
Reply time on negative reviews: 9h 54m
Oct '25 - Sep '26
Based on recent customer reviews, GTC (Pty) Ltd is defined by its call centre consultants. Customers repeatedly name Siyethemba Shembe, Zamah, Annastasia Naidu, Muhammad Sheik and Ridhwaan as patient, knowledgeable and genuinely invested in their claims, lifting Customer Service and Professional Guidance (4.6). A recurring frustration is slow fund payouts and banking detail validation, which weighs on Billing, Payments and Financial Accuracy (3.3).
GTC (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name individual consultants and describe them as patient, humble and knowledgeable. A recurring theme is agents walking clients step by step through claims, resetting logins and explaining two pot rules until the client is confident.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
It was very good I really appreciate it,I will recommend to my colleagues
1 reviews | Active since Sept 2026
It was very good I really appreciate it,I will recommend to my colleagues
1 reviews | Active since Sept 2026
Service was okay but I think they could have done more
1 reviews | Active since Sept 2026
Service was okay but I think they could have done more
1 reviews | Active since Sept 2026
Found Mr Moahemmed Sheik very helpful and patient. His service was excellent. Was very knowledgeable about the product that was being dealt with and accomplished the task at hand in one phone call. Was a pleasure dealing with. Keep up the superior service.
1 reviews | Active since Sept 2026
Found Mr Moahemmed Sheik very helpful and patient. His service was excellent. Was very knowledgeable about the product that was being dealt with and accomplished the task at hand in one phone call. Was a pleasure dealing with. Keep up the superior service.
The most common complaint about GTC (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Customers praise clear explanations of tax, benefits and retirement options, and note confidentiality being respected. Trust dips where the online portal and app fail, banking detail verification stalls and internal errors are never disclosed proactively.
GTC (Pty) Ltd scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (4.7); their weakest is Account Management (3.2). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
GTC (Pty) Ltd has a TrustIndex of 10 out of 10 on Hellopeter, based on 454 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 9 hours 54 min. Hellopeter has tracked GTC (Pty) Ltd across 662 total reviews. How is the TrustIndex calculated? →