Based on recent customer reviews, Golden Arrow Bus Services is drawing heavy criticism from daily commuters on Khayelitsha, Delft, Mfuleni, Mitchells Plain and Bellville routes. Recurring frustrations include buses arriving late or never arriving, leaving nurses, shift workers and parents late for work, plus long evening waits at the Civic Centre. Commuters also report unhelpful complaints handling, faulty bus cards with lost rides, constant driver reshuffles, rude inspectors and unsafe drop-off points. A smaller group still praises the service as dependable during taxi strikes and easy to communicate with.
TrustIndex
2.3
NPS Score
-67
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Golden Arrow Bus Services
What do customers say about Golden Arrow Bus Services?
Based on recent customer reviews, Golden Arrow Bus Services is drawing heavy criticism from daily commuters on Khayelitsha, Delft, Mfuleni, Mitchells Plain and Bellville routes. Recurring frustrations include buses arriving late or never arriving, leaving nurses, shift workers and parents late for work, plus long evening waits at the Civic Centre. Commuters also report unhelpful complaints handling, faulty bus cards with lost rides, constant driver reshuffles, rude inspectors and unsafe drop-off points. A smaller group still praises the service as dependable during taxi strikes and easy to communicate with.
Is Golden Arrow Bus Services trustworthy?
Golden Arrow Bus Services has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. Hellopeter has tracked Golden Arrow Bus Services across 603 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2022
Disabled passenger stranded at remote bus stop
On numerous occasions I as a disabled person is left standing at a remote Golden Arrow bus stop. I stand with two crutches for more than an hour and two Golden Arrow buses pass me I have now resorted to standing in the middle of the road to stop them. Numerous emails have been sent and numerous screenshots on social media to no no avail Yassiem Abrahamse Denver Armstrong Are two of the managers my emails have been sent too
1 reviews | Active since Dec 2022
Disabled passenger stranded at remote bus stop
On numerous occasions I as a disabled person is left standing at a remote Golden Arrow bus stop. I stand with two crutches for more than an hour and two Golden Arrow buses pass me I have now resorted to standing in the middle of the road to stop them. Numerous emails have been sent and numerous screenshots on social media to no no avail Yassiem Abrahamse Denver Armstrong Are two of the managers my emails have been sent too
1 reviews | Active since Oct 2020
Airport to electricity 5pm service
I am appalled by the less than 1 star service we have been receiving on the airport to electricity route nearly on a daily. Several complaints has been logged yet nothing has changed
1 reviews | Active since Mar 2023
Return of our previous driver
I am writing this on behalf of a Hout bay route bus via drift sands ,from harare at 5am . it is very sad that we have to suffer after the company decided to remove our driver that was actually taking us to work on time, we now facing challenges of being late to work having to explain to your manager that we still dont have a driver for this route . do you guys first investigate the disadvantage of passengers before you remove a driver from their routes on top of that you put different drivers to this route each and every week we getting new drivers that some doesn't even know the route , can you please guys return our driver back thats all we are asking from you .some of individuals are already getting warnings for being late and who know what will happen to them for constantly being late because golden arrow doesn't care about us at all . as we speak we are stuck by SA metal, we are even behind buses that are leaving the depo after our bus hayi guys this is not fair for us , please hear us.
1 reviews | Active since Mar 2023
Return of our previous driver
I am writing this on behalf of a Hout bay route bus via drift sands ,from harare at 5am . it is very sad that we have to suffer after the company decided to remove our driver that was actually taking us to work on time, we now facing challenges of being late to work having to explain to your manager that we still dont have a driver for this route . do you guys first investigate the disadvantage of passengers before you remove a driver from their routes on top of that you put different drivers to this route each and every week we getting new drivers that some doesn't even know the route , can you please guys return our driver back thats all we are asking from you .some of individuals are already getting warnings for being late and who know what will happen to them for constantly being late because golden arrow doesn't care about us at all . as we speak we are stuck by SA metal, we are even behind buses that are leaving the depo after our bus hayi guys this is not fair for us , please hear us.
1 reviews | Active since Jun 2024
Ticket transfer bad service
My Golden Arrows bus card stopped working and it was not damaged or anything it had 20 rides, when I went to the kiosk at the terminus they never told me what was wrong with the card and they just told me that I must buy a new card and load new rides then send an email for my rides to be transferred however I never got my rides back because they said they want my last receipt of the old card that’s not working, after that they have been ignoring my emails. This such an unacceptable situation because how can they treat customers like this and ontop of that how do their complaints department not have phone how do they expect consultants to answer our questions.
1 reviews | Active since Jun 2024
Ticket transfer bad service
My Golden Arrows bus card stopped working and it was not damaged or anything it had 20 rides, when I went to the kiosk at the terminus they never told me what was wrong with the card and they just told me that I must buy a new card and load new rides then send an email for my rides to be transferred however I never got my rides back because they said they want my last receipt of the old card that’s not working, after that they have been ignoring my emails. This such an unacceptable situation because how can they treat customers like this and ontop of that how do their complaints department not have phone how do they expect consultants to answer our questions.
1 reviews | Active since Jan 2025
Nobody Cares
I stay in khayelitsha and make use of GABS to travel to work and back home. I have lodged multiple complaints about their services but nothing is changing. Its like no body cares. The amount we pay for the tickets does not replicate in their service. Its appalling...it's like it's a ****. When you call to lodge a company...no one calls you. They just send you an sms with a so called reason for their failed service. One takes time to call and they prefer sending you an sms. It goes to show there is no care ...the service is deteriorating at an alarming speed.
1 reviews | Active since Jan 2025
Nobody Cares
I stay in khayelitsha and make use of GABS to travel to work and back home. I have lodged multiple complaints about their services but nothing is changing. Its like no body cares. The amount we pay for the tickets does not replicate in their service. Its appalling...it's like it's a ****. When you call to lodge a company...no one calls you. They just send you an sms with a so called reason for their failed service. One takes time to call and they prefer sending you an sms. It goes to show there is no care ...the service is deteriorating at an alarming speed.
1 reviews | Active since Mar 2026
Neglect and bad customer service
They have thee worst service ever and their staff have no customer etiquette. I’ve been sent from pillar to post with no resolution to my issue. No accountability for the negligence caused by an employee, who was busy watching a series on her phone while servicing me.
1 reviews | Active since Mar 2026
Neglect and bad customer service
They have thee worst service ever and their staff have no customer etiquette. I’ve been sent from pillar to post with no resolution to my issue. No accountability for the negligence caused by an employee, who was busy watching a series on her phone while servicing me.
1 reviews | Active since May 2023
Poor service of Golden Arrow Bus Service from Electric City to Karl Bremer Hosp in the evening as well as morning bus from Karl Bremer Hosp to Electric City
TIC *** the afternoon bus from Electric City to Karl Bremer Hosp is always late making us as Nurses late for work everyday.We miss handover of patients which is very crucial in our profession.The morning bus from Karl Bremer Hosp to Electric City is always late reaching Tygerberg Hospital between 07H35 -08H00 imagine coming out of night shift and only get a bus home at that time.We have been Complaining to Inspectors but our cries are in vain.Ever since they made changes this year we are getting the worst service from Golden Arrow Bus Service.Being always late at work is not a good record and also getting home late from night shift while you are expected to work again the same evening.I,m always having a small preyer on my way to work and say lord let there be no Resuscitation while im still travelling to work with a late bus because a life can be lost.Please help us with this issue of Golden Arrow Bus because our jobs as nurses deal with human life.This company must prioritize us as Nurses.They must allocate a bus from Electric City to Karl Bremer Hosp not this this of waiting for a bus that start at 15H00 in Cape Town to Khayelitsha which gets stuck on the N2 hence its traffic jam time there after come and pick us it will always be late.The same in the morning there must be a dedicated bus at Karl Bremer Hosp to Electric City at 06H50 not this thing of waiting for a bus coming from Khayelitsha and got stuck in Luzuko and ended up reaching KBH very late.
1 reviews | Active since May 2023
Poor service of Golden Arrow Bus Service from Electric City to Karl Bremer Hosp in the evening as well as morning bus from Karl Bremer Hosp to Electric City
TIC *** the afternoon bus from Electric City to Karl Bremer Hosp is always late making us as Nurses late for work everyday.We miss handover of patients which is very crucial in our profession.The morning bus from Karl Bremer Hosp to Electric City is always late reaching Tygerberg Hospital between 07H35 -08H00 imagine coming out of night shift and only get a bus home at that time.We have been Complaining to Inspectors but our cries are in vain.Ever since they made changes this year we are getting the worst service from Golden Arrow Bus Service.Being always late at work is not a good record and also getting home late from night shift while you are expected to work again the same evening.I,m always having a small preyer on my way to work and say lord let there be no Resuscitation while im still travelling to work with a late bus because a life can be lost.Please help us with this issue of Golden Arrow Bus because our jobs as nurses deal with human life.This company must prioritize us as Nurses.They must allocate a bus from Electric City to Karl Bremer Hosp not this this of waiting for a bus that start at 15H00 in Cape Town to Khayelitsha which gets stuck on the N2 hence its traffic jam time there after come and pick us it will always be late.The same in the morning there must be a dedicated bus at Karl Bremer Hosp to Electric City at 06H50 not this thing of waiting for a bus coming from Khayelitsha and got stuck in Luzuko and ended up reaching KBH very late.
1 reviews | Active since Mar 2021
Poor service
Dear Golden Arrow Bus Services, I'm writing to complain about a terrible experience on your bus KB18, Bus 3018 (driver 89421) on Saturday at 13:37:54. I was heading to Philippi East, ticket #143305. I rang the bell at Luzuko, but the driver ignored me. He stopped in a coloured area after Luzuko, which made me feel unsafe with my 2-year-old daughter. I had to take a mini taxi back to the traffic lights to get off. The driver's rudeness was unacceptable. I'm worried about safety and service quality. Stop #13, route KB18 Ticket #143305 Time: 13:37:54 Driver: 89421 Bus: 3018 Hope you look into this. Thanks Nozipho Spamla Cell:***
1 reviews | Active since Mar 2021
Poor service
Dear Golden Arrow Bus Services, I'm writing to complain about a terrible experience on your bus KB18, Bus 3018 (driver 89421) on Saturday at 13:37:54. I was heading to Philippi East, ticket #143305. I rang the bell at Luzuko, but the driver ignored me. He stopped in a coloured area after Luzuko, which made me feel unsafe with my 2-year-old daughter. I had to take a mini taxi back to the traffic lights to get off. The driver's rudeness was unacceptable. I'm worried about safety and service quality. Stop #13, route KB18 Ticket #143305 Time: 13:37:54 Driver: 89421 Bus: 3018 Hope you look into this. Thanks Nozipho Spamla Cell:***