Poor service

Dear Golden Arrow Bus Services,

I'm writing to complain about a terrible experience on your bus KB18, Bus 3018 (driver 89421) on Saturday at 13:37:54. I was heading to Philippi East, ticket #143305.

I rang the bell at Luzuko, but the driver ignored me. He stopped in a coloured area after Luzuko, which made me feel unsafe with my 2-year-old daughter. I had to take a mini taxi back to the traffic lights to get off.

The driver's rudeness was unacceptable. I'm worried about safety and service quality.

Stop #13, route KB18 Ticket #143305 Time: 13:37:54 Driver: 89421 Bus: 3018

Hope you look into this.

Thanks

Nozipho Spamla

Cell:***