Based on recent customer reviews, Glasfit delivers a sharply divided customer experience across its branches. Many customers praise fast, professional windscreen fitment, convenient on site and mobile installations, and smooth coordination with insurers such as Outsurance, Santam and Momentum, with named staff at Bryanston, Alberton and Nasrec singled out for kindness. Others report long stock delays, unanswered phones, missed appointments and broken promises, plus damaged trims, scratched dashboards, glass left in cabins and disputed excess pricing. Branch consistency and follow up communication are the clearest weaknesses.
TrustIndex
4.1
NPS Score
8
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Glasfit
What do customers say about Glasfit?
Based on recent customer reviews, Glasfit delivers a sharply divided customer experience across its branches. Many customers praise fast, professional windscreen fitment, convenient on site and mobile installations, and smooth coordination with insurers such as Outsurance, Santam and Momentum, with named staff at Bryanston, Alberton and Nasrec singled out for kindness. Others report long stock delays, unanswered phones, missed appointments and broken promises, plus damaged trims, scratched dashboards, glass left in cabins and disputed excess pricing. Branch consistency and follow up communication are the clearest weaknesses.
Is Glasfit trustworthy?
Glasfit has a TrustIndex of 4.1 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. Hellopeter has tracked Glasfit across 577 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Wrong windscreen color
A windscreen was replaced, but my original windscreen was tinted to enable the display to be visible. Unfortunately Glasfit installed a clear glass and the display is not visible. I tried calling them and they always promised to call me back, which they didn't do.
1 reviews | Active since Sept 2026
Wrong windscreen color
A windscreen was replaced, but my original windscreen was tinted to enable the display to be visible. Unfortunately Glasfit installed a clear glass and the display is not visible. I tried calling them and they always promised to call me back, which they didn't do.
1 reviews | Active since Sept 2026
The work was great with kind staff
The work was great with kind staff. I didn't have to wait too long.
1 reviews | Active since Sept 2026
The work was great with kind staff
The work was great with kind staff. I didn't have to wait too long.
1 reviews | Active since May 2021
Exceptional, Fast and Stress-Free Service from OUTsurance and Glassfit!
I would like to express my sincere appreciation for the exceptional service I received from both OUTsurance and Glassfit. I had a chip on my windscreen and logged my claim online on Friday morning. To my surprise, within just a minute or two, I received an SMS confirming my claim details and providing me with the option to request a call back from my advisor, Sibongile Molefe. I rep****, and within seconds, I received a call from Sibongile. She was friendly, efficient and professional, and immediately advised me that my claim had been approved. She explained that Glassfit would contact me so that I could choose the branch most convenient for me. True to their word, I received a call from a Glassfit advisor in less than 15 minutes! I chose Glassfit Menlyn, and the excellent service continued when I arrived at the branch. I was warmly assisted by two wonderful ladies whose names I unfortunately forgot. One assisted me with the invoice and administration, while the other repaired the chip on my windscreen. The entire process was smooth, professional and incredibly fast. In less than 15 minutes, everything was completed! I am truly grateful for such efficient and exceptional service. From logging my claim online, receiving immediate assistance from OUTsurance, to having my windscreen repaired quickly at Glassfit Menlyn, the entire experience was seamless and stress-free. A huge thank you to Sibongile Molefe, the Glassfit advisor who contacted me, and the two amazing ladies at Glassfit Menlyn who assisted me. Thank you, OUTsurance and Glassfit, for proving that excellent customer service still exists. Please keep up the amazing work! 👏🏽😊
1 reviews | Active since May 2021
Exceptional, Fast and Stress-Free Service from OUTsurance and Glassfit!
I would like to express my sincere appreciation for the exceptional service I received from both OUTsurance and Glassfit. I had a chip on my windscreen and logged my claim online on Friday morning. To my surprise, within just a minute or two, I received an SMS confirming my claim details and providing me with the option to request a call back from my advisor, Sibongile Molefe. I rep****, and within seconds, I received a call from Sibongile. She was friendly, efficient and professional, and immediately advised me that my claim had been approved. She explained that Glassfit would contact me so that I could choose the branch most convenient for me. True to their word, I received a call from a Glassfit advisor in less than 15 minutes! I chose Glassfit Menlyn, and the excellent service continued when I arrived at the branch. I was warmly assisted by two wonderful ladies whose names I unfortunately forgot. One assisted me with the invoice and administration, while the other repaired the chip on my windscreen. The entire process was smooth, professional and incredibly fast. In less than 15 minutes, everything was completed! I am truly grateful for such efficient and exceptional service. From logging my claim online, receiving immediate assistance from OUTsurance, to having my windscreen repaired quickly at Glassfit Menlyn, the entire experience was seamless and stress-free. A huge thank you to Sibongile Molefe, the Glassfit advisor who contacted me, and the two amazing ladies at Glassfit Menlyn who assisted me. Thank you, OUTsurance and Glassfit, for proving that excellent customer service still exists. Please keep up the amazing work! 👏🏽😊
1 reviews | Active since Sept 2026
Wat a pleasure
Wat a pleasure. They came out to our premises and fitted the windscreen in no time! Very professional and skilled.
1 reviews | Active since Sept 2026
Wat a pleasure
Wat a pleasure. They came out to our premises and fitted the windscreen in no time! Very professional and skilled.
1 reviews | Active since Aug 2026
A very comprehensive and good customer experience with my claim
A very comprehensive and good customer experience with my claim. The coordination between the insurer and service provider made the repair a very smooth and pleasant experience.
1 reviews | Active since Aug 2026
A very comprehensive and good customer experience with my claim
A very comprehensive and good customer experience with my claim. The coordination between the insurer and service provider made the repair a very smooth and pleasant experience.
1 reviews | Active since Jun 2016
Daylight *******
I recently made a claim for a windscreen replacement on my car. I was given the details to contact Glasfit which I did and the windscreen was fitted satisfactorily. Once this was done I was phoned and told about an excess which needs to be paid. When asked about the cost of the glass and how the excess was calculated the service from Glasfit was very poor. I struggled to get a proper invoice from the consultant and received only an invoice for the excess with no calculations. When I eventually got them to send me one which they sent to the insurance company they had massively overquoted on the replacement. This cost me an extra R663 excess because it was over my R3000 limit. The price on the Santam invoice was R3318.53 vs a quote straight from Glasfit which was R2333. 35, a staggering 42% more. This is nothing more than price gouging and and affects the cost of insurance. They charged my insurance more than the actual price quoted by their service centre and then still charged me extra !!!! I am already paying a lot for this insurance which gives me cover to R3000 and they have literally ****** me. This malpractice needs to be reported to an Ombudsman as they are literally robbing insurance companies and by default their clients.
1 reviews | Active since Jun 2016
Daylight *******
I recently made a claim for a windscreen replacement on my car. I was given the details to contact Glasfit which I did and the windscreen was fitted satisfactorily. Once this was done I was phoned and told about an excess which needs to be paid. When asked about the cost of the glass and how the excess was calculated the service from Glasfit was very poor. I struggled to get a proper invoice from the consultant and received only an invoice for the excess with no calculations. When I eventually got them to send me one which they sent to the insurance company they had massively overquoted on the replacement. This cost me an extra R663 excess because it was over my R3000 limit. The price on the Santam invoice was R3318.53 vs a quote straight from Glasfit which was R2333. 35, a staggering 42% more. This is nothing more than price gouging and and affects the cost of insurance. They charged my insurance more than the actual price quoted by their service centre and then still charged me extra !!!! I am already paying a lot for this insurance which gives me cover to R3000 and they have literally ****** me. This malpractice needs to be reported to an Ombudsman as they are literally robbing insurance companies and by default their clients.