Daylight *******

I recently made a claim for a windscreen replacement on my car. I was given the details to contact Glasfit which I did and the windscreen was fitted satisfactorily. Once this was done I was phoned and told about an excess which needs to be paid. When asked about the cost of the glass and how the excess was calculated the service from Glasfit was very poor. I struggled to get a proper invoice from the consultant and received only an invoice for the excess with no calculations. When I eventually got them to send me one which they sent to the insurance company they had massively overquoted on the replacement. This cost me an extra R663 excess because it was over my R3000 limit. The price on the Santam invoice was R3318.53 vs a quote straight from Glasfit which was R2333. 35, a staggering 42% more. This is nothing more than price gouging and and affects the cost of insurance. They charged my insurance more than the actual price quoted by their service centre and then still charged me extra !!!! I am already paying a lot for this insurance which gives me cover to R3000 and they have literally ****** me. This malpractice needs to be reported to an Ombudsman as they are literally robbing insurance companies and by default their clients.