Exceptional, Fast and Stress-Free Service from OUTsurance and Glassfit!

I would like to express my sincere appreciation for the exceptional service I received from both OUTsurance and Glassfit.

I had a chip on my windscreen and logged my claim online on Friday morning. To my surprise, within just a minute or two, I received an SMS confirming my claim details and providing me with the option to request a call back from my advisor, Sibongile Molefe.

I rep****, and within seconds, I received a call from Sibongile. She was friendly, efficient and professional, and immediately advised me that my claim had been approved. She explained that Glassfit would contact me so that I could choose the branch most convenient for me.

True to their word, I received a call from a Glassfit advisor in less than 15 minutes! I chose Glassfit Menlyn, and the excellent service continued when I arrived at the branch.

I was warmly assisted by two wonderful ladies whose names I unfortunately forgot. One assisted me with the invoice and administration, while the other repaired the chip on my windscreen. The entire process was smooth, professional and incredibly fast. In less than 15 minutes, everything was completed!

I am truly grateful for such efficient and exceptional service. From logging my claim online, receiving immediate assistance from OUTsurance, to having my windscreen repaired quickly at Glassfit Menlyn, the entire experience was seamless and stress-free.

A huge thank you to Sibongile Molefe, the Glassfit advisor who contacted me, and the two amazing ladies at Glassfit Menlyn who assisted me.

Thank you, OUTsurance and Glassfit, for proving that excellent customer service still exists. Please keep up the amazing work! 👏🏽😊