NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Garden Court Sandton
How is Garden Court Sandton rated on Hellopeter?
Hellopeter has tracked Garden Court Sandton across 8 reviews. Garden Court Sandton hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Garden Court Sandton? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2013
Bad service and **** gratitude by Garden Court, Sandton
I complained about the bad service I encountered twice during my stay at hotel from 24-27 Sep 26. My account was further accessed by ********** through their systems. I wa offered a voucher, a gratitude as a way of apology for my experience. Their gratitude did not consider that I live in Cape Town, also it was only valid for 6 months. It wa a **** gratitude. I tried to appeal that inconsideration. They decided no to respond to any of my ***. That made things worse to show that there was never any remorse from their side.
1 reviews | Active since Mar 2013
Bad service and **** gratitude by Garden Court, Sandton
I complained about the bad service I encountered twice during my stay at hotel from 24-27 Sep 26. My account was further accessed by ********** through their systems. I wa offered a voucher, a gratitude as a way of apology for my experience. Their gratitude did not consider that I live in Cape Town, also it was only valid for 6 months. It wa a **** gratitude. I tried to appeal that inconsideration. They decided no to respond to any of my ***. That made things worse to show that there was never any remorse from their side.
1 reviews | Active since Aug 2017
Garden court Sandton a piece of dump
Worst service,will never visit this pathetic hotel again.Stayed there on the 08/07/2026 decided to sleep early at about 19:15 there was a knock on my door that went on for a few minutes I assumed it was a guest who was lost,thereafter the person started banging the door and then tried to open the door which I locked from the inside and latched.I then woke up and screamed who is it and he said he wanted to know of I want a fridge,I stared I has one then only he stated he was from maintenance,and did not even apologise,surely you know there is a guest booked in and if the door was not answered you move on...I also realised on the 10/07/2026 I left my cellphoq charger I had not been called so I called in and explained I was then told housekeeping is not answering the phone and that was that,I was so upset I hung up the phone,such pathetic service!
1 reviews | Active since Aug 2017
Garden court Sandton a piece of dump
Worst service,will never visit this pathetic hotel again.Stayed there on the 08/07/2026 decided to sleep early at about 19:15 there was a knock on my door that went on for a few minutes I assumed it was a guest who was lost,thereafter the person started banging the door and then tried to open the door which I locked from the inside and latched.I then woke up and screamed who is it and he said he wanted to know of I want a fridge,I stared I has one then only he stated he was from maintenance,and did not even apologise,surely you know there is a guest booked in and if the door was not answered you move on...I also realised on the 10/07/2026 I left my cellphoq charger I had not been called so I called in and explained I was then told housekeeping is not answering the phone and that was that,I was so upset I hung up the phone,such pathetic service!
1 reviews | Active since Dec 2024
We had a confirmed and fully paid family room booking and had informed the hotel that our son uses a wheelchair
We had a confirmed and fully paid family room booking and had informed the hotel that our son uses a wheelchair. On arrival at approximately 21:00, we discovered that his wheelchair could not fit through the room and bathroom doors. We were advised that the only alternative was a paraplegic room with a connecting room at an additional 50% cost, which we could not afford. After 22:00 on New Year’s Eve, we were told that without paying the extra amount, no assistance could be provided. We were also denied an immediate refund, leaving us without accommodation or access to our funds. This experience felt discriminatory, as the advertised family policy did not apply to us solely because our child uses a wheelchair. Six days later, we are still awaiting our refund.
1 reviews | Active since Dec 2024
We had a confirmed and fully paid family room booking and had informed the hotel that our son uses a wheelchair
We had a confirmed and fully paid family room booking and had informed the hotel that our son uses a wheelchair. On arrival at approximately 21:00, we discovered that his wheelchair could not fit through the room and bathroom doors. We were advised that the only alternative was a paraplegic room with a connecting room at an additional 50% cost, which we could not afford. After 22:00 on New Year’s Eve, we were told that without paying the extra amount, no assistance could be provided. We were also denied an immediate refund, leaving us without accommodation or access to our funds. This experience felt discriminatory, as the advertised family policy did not apply to us solely because our child uses a wheelchair. Six days later, we are still awaiting our refund.