Based on recent customer reviews, G-star Raw is drawing strong criticism for its online returns and refund process, with shoppers reporting parcels collected by Aramex then untraceable, failed collections and refunds left unresolved for weeks. Wrong colours, wrong sizes and delayed orders feature repeatedly, alongside in-store complaints at Menlyn Mall, Fourways, Canal Walk, Greenacres and Mall of Africa about indifferent staff, product durability and store card fees. A minority of customers praised the official website, noting accurate items and quick, seamless delivery.
TrustIndex
2.3
NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About G-star Raw
What do customers say about G-star Raw?
Based on recent customer reviews, G-star Raw is drawing strong criticism for its online returns and refund process, with shoppers reporting parcels collected by Aramex then untraceable, failed collections and refunds left unresolved for weeks. Wrong colours, wrong sizes and delayed orders feature repeatedly, alongside in-store complaints at Menlyn Mall, Fourways, Canal Walk, Greenacres and Mall of Africa about indifferent staff, product durability and store card fees. A minority of customers praised the official website, noting accurate items and quick, seamless delivery.
Is G-star Raw trustworthy?
G-star Raw has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked G-star Raw across 150 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Sammy marks gstar raw👎🏽👎🏽👎🏽👎🏽💔
Im so disappointed with g star raw sammy marks I bought tekkies on 12 December within 6 months my tekkies were damaged they are looking like marshmallows but still they say they can exchange or refund im so hurt R2500 gone down to d drain😭💔💔💔
1 reviews | Active since Sept 2026
Sammy marks gstar raw👎🏽👎🏽👎🏽👎🏽💔
Im so disappointed with g star raw sammy marks I bought tekkies on 12 December within 6 months my tekkies were damaged they are looking like marshmallows but still they say they can exchange or refund im so hurt R2500 gone down to d drain😭💔💔💔
1 reviews | Active since Sept 2026
Poor Customer Service: Lost Return Parcel and No One Taking Responsibility
My order was received on 11 August, and I logged a return on the same day. The collection was scheduled for 13 August under collection reference H12F1F9. Aramex collected the parcel, but since then, nobody has been able to tell me where it is. For weeks, I have been passed back and forth between G-Star and Aramex. Each party refers me to the other, yet no one is willing to take responsibility or provide a clear update. I keep being told that the matter is "under investigation," but I have received no answers, no resolution, and most importantly, no refund. I followed the correct return process and handed the parcel over to the courier as instructed. Once the parcel was collected, it should not have become my problem. It is up to G-Star and Aramex to trace the parcel and resolve the issue between themselves. This purchase involved a significant amount of money, and it is unacceptable that I am still waiting for a refund despite complying with all the return requirements. I am no longer interested in hearing that the parcel is being investigated. I want this matter resolved and my refund processed without further delay. The lack of communication, accountability, and customer service from both companies has been incredibly frustrating and disappointing. I expect urgent intervention and a final resolution.
1 reviews | Active since Sept 2026
Poor Customer Service: Lost Return Parcel and No One Taking Responsibility
My order was received on 11 August, and I logged a return on the same day. The collection was scheduled for 13 August under collection reference H12F1F9. Aramex collected the parcel, but since then, nobody has been able to tell me where it is. For weeks, I have been passed back and forth between G-Star and Aramex. Each party refers me to the other, yet no one is willing to take responsibility or provide a clear update. I keep being told that the matter is "under investigation," but I have received no answers, no resolution, and most importantly, no refund. I followed the correct return process and handed the parcel over to the courier as instructed. Once the parcel was collected, it should not have become my problem. It is up to G-Star and Aramex to trace the parcel and resolve the issue between themselves. This purchase involved a significant amount of money, and it is unacceptable that I am still waiting for a refund despite complying with all the return requirements. I am no longer interested in hearing that the parcel is being investigated. I want this matter resolved and my refund processed without further delay. The lack of communication, accountability, and customer service from both companies has been incredibly frustrating and disappointing. I expect urgent intervention and a final resolution.
1 reviews | Active since Dec 2024
Wrong Item( Sneakers)
I am extremely disappointed with my experience with G-Star RAW. I placed an online order for a black item, but instead received the wrong colour (pink). I was also concerned by the condition and details of the parcel. The box appeared to be old/reused and had the wrong customer’s name and an incorrect order number on it. I immediately contacted G-Star regarding the incorrect item and lodged a return, with the expectation that the incorrect item would be collected and that I would receive the correct black item I originally ordered. G-Star acknowledged the issue and advised me that they would investigate and resolve it. They also requested photographs of the item and packaging, which I provided as requested. A collection was subsequently scheduled for 25 August 2026, but the courier never arrived to collect the parcel. I followed up with G-Star regarding the failed collection. Despite previously communicating with me, requesting the photographs and assuring me that they would investigate the matter, they are now no longer responding to my follow-ups. As I am no longer at the original address, I have had to schedule another collection for 1 September 2026. I am now concerned that the collection may fail again, leaving me with an item that I did not order. I have done everything requested of me. I provided the photographs, lodged the return and made the parcel available for collection. The failure of the collection was not caused by me. I therefore expect G-Star to take responsibility for resolving this matter and ensure that I receive the correct black item I originally ordered, rather than leaving me to continuously chase customer service for a problem that was not caused by me. I am requesting that G-Star: 1. Ensure the collection scheduled for 1 September 2026 takes place; 2. Confirm what happened with my original order and why I received a parcel containing incorrect customer/order details; 3. Arrange delivery of the correct black item I originally ordered; 4. Provide proper communication and updates until the matter is completely resolved. I have retained all relevant evidence, including the photographs I provided to G-Star, my original order confirmation, return request, correspondence and evidence of the failed collection. I hope G-Star will take ownership of this matter and resolve it promptly instead of leaving me without the product I paid for. My order number is ***. Ordered on the 15th of August 2026 and today is the 27th and still on the dark. My email address is ***
1 reviews | Active since Dec 2024
Wrong Item( Sneakers)
I am extremely disappointed with my experience with G-Star RAW. I placed an online order for a black item, but instead received the wrong colour (pink). I was also concerned by the condition and details of the parcel. The box appeared to be old/reused and had the wrong customer’s name and an incorrect order number on it. I immediately contacted G-Star regarding the incorrect item and lodged a return, with the expectation that the incorrect item would be collected and that I would receive the correct black item I originally ordered. G-Star acknowledged the issue and advised me that they would investigate and resolve it. They also requested photographs of the item and packaging, which I provided as requested. A collection was subsequently scheduled for 25 August 2026, but the courier never arrived to collect the parcel. I followed up with G-Star regarding the failed collection. Despite previously communicating with me, requesting the photographs and assuring me that they would investigate the matter, they are now no longer responding to my follow-ups. As I am no longer at the original address, I have had to schedule another collection for 1 September 2026. I am now concerned that the collection may fail again, leaving me with an item that I did not order. I have done everything requested of me. I provided the photographs, lodged the return and made the parcel available for collection. The failure of the collection was not caused by me. I therefore expect G-Star to take responsibility for resolving this matter and ensure that I receive the correct black item I originally ordered, rather than leaving me to continuously chase customer service for a problem that was not caused by me. I am requesting that G-Star: 1. Ensure the collection scheduled for 1 September 2026 takes place; 2. Confirm what happened with my original order and why I received a parcel containing incorrect customer/order details; 3. Arrange delivery of the correct black item I originally ordered; 4. Provide proper communication and updates until the matter is completely resolved. I have retained all relevant evidence, including the photographs I provided to G-Star, my original order confirmation, return request, correspondence and evidence of the failed collection. I hope G-Star will take ownership of this matter and resolve it promptly instead of leaving me without the product I paid for. My order number is ***. Ordered on the 15th of August 2026 and today is the 27th and still on the dark. My email address is ***
1 reviews | Active since Nov 2025
Very dissap customer
This is so pathetic really a return was logged through aramex via g-star now its an up n down between them about my parcel which aramex collected but no one has a trail of it under investigation but happened just 22 july how even and g-star just email me to say was cancelled they investigating i dont wana hear that its alot of money i want my refund i send the item so dont make this my problem.sort out with courier sort out ur customer
1 reviews | Active since Nov 2025
Very dissap customer
This is so pathetic really a return was logged through aramex via g-star now its an up n down between them about my parcel which aramex collected but no one has a trail of it under investigation but happened just 22 july how even and g-star just email me to say was cancelled they investigating i dont wana hear that its alot of money i want my refund i send the item so dont make this my problem.sort out with courier sort out ur customer
1 reviews | Active since Jan 2016
Forced purchase and compulsory policies
Are there any Customer Protection peeps out here?? Greenacres Shopping Centre My story: Wanted to open a Markham Store card, the store was crazy busy so went to one of the group stores, G-Star Raw - Greenacres. Lady said it was 5 to 10min Was processed, I declined most of the offers that generally come with a store card, kept the credit protection as its SA after all. The sales consultant says they cant activate the account without some or other club magazine at R8 per month, I said ok go for it. She hands me the card, tried to find the app on the play store no luck, she would give me a code to scan for the app. Next, I have to make a purchase instore now to activate the card.... a little confused I asked why, only to activate the card, being G-Star Raw the cheapest item were socks for R399 I bite the bullet and said ok if I must.... Then I get the final paperwork to sign I ask, what will my standard monthly account fee be..... 1. A fee for death policy 2. A fee for disability policy And two or three other fees that are, wait for it.... Compulsory!!! Luckily I hadn't signed anything yet, I start questioning all these extra fees, she says I should just take the account and cancel later whatever I dont want. She very comfortably says, I can see you in a rush, its all standard you can just sign here.... I proceed to say, dont concern yourself with my rush, lets get this done properly. The more senior employee arrives and tries to explain to me that these are all Compulsory costs and service fees. Just there, I said, Im sorry for wasting their time im not taking the account. No my questions are: 1. Are they allowed to force a purchase to activate the card 2. Are all the additional services Compulsory 3. Was it Compulsory to sign up for the book if I could just cancel it the following month? Not a very pleasant experience, left feeling rather embarrassed to say the least.
1 reviews | Active since Jan 2016
Forced purchase and compulsory policies
Are there any Customer Protection peeps out here?? Greenacres Shopping Centre My story: Wanted to open a Markham Store card, the store was crazy busy so went to one of the group stores, G-Star Raw - Greenacres. Lady said it was 5 to 10min Was processed, I declined most of the offers that generally come with a store card, kept the credit protection as its SA after all. The sales consultant says they cant activate the account without some or other club magazine at R8 per month, I said ok go for it. She hands me the card, tried to find the app on the play store no luck, she would give me a code to scan for the app. Next, I have to make a purchase instore now to activate the card.... a little confused I asked why, only to activate the card, being G-Star Raw the cheapest item were socks for R399 I bite the bullet and said ok if I must.... Then I get the final paperwork to sign I ask, what will my standard monthly account fee be..... 1. A fee for death policy 2. A fee for disability policy And two or three other fees that are, wait for it.... Compulsory!!! Luckily I hadn't signed anything yet, I start questioning all these extra fees, she says I should just take the account and cancel later whatever I dont want. She very comfortably says, I can see you in a rush, its all standard you can just sign here.... I proceed to say, dont concern yourself with my rush, lets get this done properly. The more senior employee arrives and tries to explain to me that these are all Compulsory costs and service fees. Just there, I said, Im sorry for wasting their time im not taking the account. No my questions are: 1. Are they allowed to force a purchase to activate the card 2. Are all the additional services Compulsory 3. Was it Compulsory to sign up for the book if I could just cancel it the following month? Not a very pleasant experience, left feeling rather embarrassed to say the least.
1 reviews | Active since May 2019
First time ordering directly from their official website was a breeze🥰 and the item came exactly as per the website
First time ordering directly from their official website was a breeze🥰 and the item came exactly as per the website. Delivery was swift and I am very happy.
1 reviews | Active since May 2019
First time ordering directly from their official website was a breeze🥰 and the item came exactly as per the website
First time ordering directly from their official website was a breeze🥰 and the item came exactly as per the website. Delivery was swift and I am very happy.