Based on recent customer reviews, Fundi draws heavy criticism around account administration rather than its lending products. Customers repeatedly report debit orders continuing after loans are settled or studies cancelled, refunds not materialising, and settlement figures or tuition balances that never appear to reduce. Statements, contracts and paid-up letters are difficult to obtain through the portal or call centre, and accommodation payments allocated to the wrong provider left students locked out of residences. A minority praise individual consultants like Sinalo, Tshepho and Chioma for swift approvals and professional, communicative service.
Replied to 89% of negative reviews
Reply time on negative reviews: 17h 34m
TrustIndex
3.1
Ranking
#101
in Financial Services
Reply Time
17h
NPS Score
-50
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 17h 34m
Nov '25 - Oct '26
Frequently Asked Questions About Fundi
What do customers say about Fundi?
Based on recent customer reviews, Fundi draws heavy criticism around account administration rather than its lending products. Customers repeatedly report debit orders continuing after loans are settled or studies cancelled, refunds not materialising, and settlement figures or tuition balances that never appear to reduce. Statements, contracts and paid-up letters are difficult to obtain through the portal or call centre, and accommodation payments allocated to the wrong provider left students locked out of residences. A minority praise individual consultants like Sinalo, Tshepho and Chioma for swift approvals and professional, communicative service.
Is Fundi trustworthy?
Fundi has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 17 hours 34 min. Hellopeter has tracked Fundi across 213 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2017
Unaccountability
I am still promised statements but nothing to date and that the book loan will be paid up this month but still reflecting meaning 6 months is extended. The tuition statement not going down just stuck on place please furnish statements and clarity or send of the contract as I was promised. Fundi have a list of accommodation but once you choose one, they say it's not compliant why not update your profiles. I choose Braam gates to date was never paid and had to resort to paying myself which disables me financially and this program is to assist Government employees but the interest is so high same as mashonisa .
1 reviews | Active since Sept 2017
Unaccountability
I am still promised statements but nothing to date and that the book loan will be paid up this month but still reflecting meaning 6 months is extended. The tuition statement not going down just stuck on place please furnish statements and clarity or send of the contract as I was promised. Fundi have a list of accommodation but once you choose one, they say it's not compliant why not update your profiles. I choose Braam gates to date was never paid and had to resort to paying myself which disables me financially and this program is to assist Government employees but the interest is so high same as mashonisa .
1 reviews | Active since Jun 2016
Thank you
Thank you to Tshepho Ziswana - fundi agent for all his assistance and help, everything was handled professionally. I appreciate all your communication and keeping me up to date. Thank you, you are a super star
1 reviews | Active since Jun 2016
Thank you
Thank you to Tshepho Ziswana - fundi agent for all his assistance and help, everything was handled professionally. I appreciate all your communication and keeping me up to date. Thank you, you are a super star
1 reviews | Active since Jul 2026
Deduction after settlement
I am writing to formally lodge a complaint regarding the continued debit orders being processed from my bank account by Fundi, despite my study loan having been fully paid up more than two years ago. This ongoing deduction of funds is unauthorised and constitutes a breach of trust, as well as a potential contravention of the Consumer Protection Act (CPA) and the National Credit Act (NCA). I have honoured all my repayment obligations in full I hereby demand the following: 1. An immediate cessation of all debit orders linked to my account; 2. A full refund of all amounts deducted after the loan was settled; and 3. Written confirmation that my account is closed and reflects settled Payment was supposed to end within 24 months but the money is still being deducted and the balance shows a big amount of money whereas the loan was 33920 or more and 1400 was being deducted
1 reviews | Active since Jul 2026
Deduction after settlement
I am writing to formally lodge a complaint regarding the continued debit orders being processed from my bank account by Fundi, despite my study loan having been fully paid up more than two years ago. This ongoing deduction of funds is unauthorised and constitutes a breach of trust, as well as a potential contravention of the Consumer Protection Act (CPA) and the National Credit Act (NCA). I have honoured all my repayment obligations in full I hereby demand the following: 1. An immediate cessation of all debit orders linked to my account; 2. A full refund of all amounts deducted after the loan was settled; and 3. Written confirmation that my account is closed and reflects settled Payment was supposed to end within 24 months but the money is still being deducted and the balance shows a big amount of money whereas the loan was 33920 or more and 1400 was being deducted
1 reviews | Active since Jun 2016
Shocking service
I had a laptop through Fundi excellent service in the beginning and even after service but now that I need to take another contract out for my studying as my current laptop is not working, no one gets back to me. I call and sent emails to the same person and no acknowledgement nothing! I am hoping this will reach someone in Fundi who will be able to assist me as soon as possible please. No one knows how to even acknowledge an email or a courtesy call. Absolutely shocking customer service
1 reviews | Active since Jun 2016
Shocking service
I had a laptop through Fundi excellent service in the beginning and even after service but now that I need to take another contract out for my studying as my current laptop is not working, no one gets back to me. I call and sent emails to the same person and no acknowledgement nothing! I am hoping this will reach someone in Fundi who will be able to assist me as soon as possible please. No one knows how to even acknowledge an email or a courtesy call. Absolutely shocking customer service
1 reviews | Active since Jul 2019
Outstanding Service from Sinalo Siyazi
Words can't describe how helpful Sinalo Siyazi at FUNDI has been. He went above and beyond in assisting me throughout my application process. His professionalism, patience, and excellent service made the experience smooth and stress-free. Thank you, Sinalo!
1 reviews | Active since Jul 2019
Outstanding Service from Sinalo Siyazi
Words can't describe how helpful Sinalo Siyazi at FUNDI has been. He went above and beyond in assisting me throughout my application process. His professionalism, patience, and excellent service made the experience smooth and stress-free. Thank you, Sinalo!