Worst Service Provider anyone could ever use!!!!!

I signed up with Fredd Fibre last year September, they were a lot of help at the time, getting me up and running very quickly. So I spoke to the rest of the people in my complex and got them all to sign up. Only to find out 1 week later that it was the worst decision I have ever made. We all cancelled our perfectly working ADSL line for fibre that never ever works. Within the first month of signing up there were already connection issues. I really thought that it was just Fredd Fibre getting things going, so I thought I would give them time.

My internet is constantly down and I would say it works about 15 days every month and the rest it is down.

Over the last 2 weeks my internet has been down and I have found it IMPOSSIBLE to get hold of anyone at Fredd Fibre. I would honestly phone about 20 times a day and after being 3 minutes on the phone call it would just drop every time.

I eventually got hold of them on Friday night where I was on the call for 55 minutes trying to fix my internet where there was no success. Tried phoning the Saturday and Sunday only to find out that they do not operate on those days.

So Monday I finally get hold of someone who tries to help but doesn’t get things right, so he says they will send out a technician to come and fix it.

It is Thursday today and I got a phone call asking if it is working - it still isn’t working and no one has been around to come and fix it.

Over the last 2 weeks, because I work from home I have spent R2650 on data just to try and keep my business afloat. I have spent about 2 hours on the phone from my cellphone, not even knowing what that will cost me this month.

I honestly can’t take it anymore, I have never in my life experienced a service provider that is so bad at everything they do. From the call centre to the service they provide, except they are amazing at debiting my account on time every single month.

Thanks to Fredd Fibre my neighbours don’t want to take advise from me ever again.

I advise anyone reading this to never ever sign up with Fredd Fibre ever.

Thank you