MS
Mduduzi S
1 reviews | Active since Aug 2012
13 Feb 2018, 18:44
Worst Service Ever!
Never, have I ever experienced such apathetic service. I logged a request with support@fredd in January and haven't gotten any feedback to this day. Tried reaching your call center numerous times over the weekend, and no one picked up. Been holding for the longest time today and when someone finally picked up the phone; they immediately hung up. Do you guys just not give a damn? May I please get some assistance with my internet connection!!!
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Fredd's replyOfficial
06 Apr 2018, 08:26Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience caused..
Best regards,
Fredd's reply06 Apr 2018, 08:26
Official
Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience caused..
Best regards,