1 reviews | Active since Jun 2018
WORST ISP IN SOUTH AFRICA !!!
I signed up for a 100MB "Fibre Line" ... and it drops randomly every single day for the last 6 months.
You call Support, no one picks because they are understaffed ... that's when their call-routing system doesn't drop the call in the first place.
Manager is useless, Senior Network Engineers non-existent, first line call support fresh out of school and can't even log a ticket or take ownership of a support call.
Their network is totally saturated and bottle necked, clearly as they can't even implement a network.
Paying 1k a month for intermittent connectivity ... and all the whilst I gave them an opportunity for business, I am terminating the so called " service ".
False advertising, inefficient support, non-technical proficiency ... you might as well just close down your business before we all take you to court !
Good Morning,
Thank you for making us aware of your complaint. In order for your complaint to be attended to please contact the call centre with details of your complaint.
*Note that the preferred method of communication is via email as we work on a first come first serve basis and this ensures that your problem is entered into our system and supp**** with a ticket number.
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Good Morning,
Thank you for making us aware of your complaint. In order for your complaint to be attended to please contact the call centre with details of your complaint.
*Note that the preferred method of communication is via email as we work on a first come first serve basis and this ensures that your problem is entered into our system and supp**** with a ticket number.
Email address: ***
Telephone Number: ***
Regards