Worst ISP experience ever.

Unresponsive staff and abysmall network QOS. I DO NOT recommend this ISP.

Our neighbourhood has an active WhatsApp group where complaints about Fredd & TT Connect happen on almost a daily basis. Fredd uses TT Connect's infrastructure and 99% of people in the Dunvegan neighbourhood who are on TT Connect's network have been plagued with constant connectivity issues - no matter which ISP they're with (Afrihost, Fredd, etc etc). I have tried multiple times to escalate with Fredd because our line is down a minimum of twice a day, we have severe and regular latency issues, the connection is often slow and I often have better connectivity when I use a VPN. Fredd support call centre's VoIP system doesn't direct your call where it will actually be picked up. Staff don't call you back. I have spoken directly to their technicians when I've seen them in our complex or our area and I get the same reply from them that I get from the call centre agents: There is no issue with the network in the area or our line. There are no complaints from other residents in our area. People in our area are constantly complaining on our community WhatsApp group. People are also cancelling their accounts and moving to OpenServe and reporting back that they no longer have connectivity issues and that the service is a drastic improvement on Fredd's. Fredd has left us no choice but to cancel and move to another ISP and OpenServe.