Waiting one week for a router and no feedback

I have signed up with Fredd fibre and a technician was scheduled to install a router last week Friday 3 Aug at 8:30. I received no call advising that the agent would be late so followed up at 8:30, 9:00, 9:30,10:00, 10:30. I spoke to two different sales agents who promised they would call with feedback. To date, a week later there has been no feedback. Also when trying to reach the installation department, it's not available or rings forever then cuts off. The only way to get through is calling sales who don't seem to pass messages. I'm starting to think that Fredd is the worst ISP.