TC
Trevor C

1 reviews | Active since Jun 2018

28 Jun 2018, 20:45

Useless fibre internet service

Poor internet service and non existent call center. Continually goes down in the evening.

0
Replies (1)
Fredd
Fredd's reply29 Jun 2018, 10:08
Official

Good morning.

Good morning. Thank you for making us aware of your connection complaint. In order for us to look into it and sent technicians out to you, please send an email containing the following
name, address, contact details, Fredd account number and details of your complaint to ***.

Once your email is received, a ticket number will be issued to you and escalated to the technical department. As we work of a first-come-first-serve basis, this will ensure that your complaint is logged onto our system and the technicians are aware of it and attend to it. Thank you

Best regards,