BN
Binal N
1 reviews | Active since Feb 2018
16 Feb 2018, 13:49
Terrible service!
Firstly just getting them to send you the contract took over 4 weeks and then another 3 weeks to install. I have now been internet less for over a 10days and their has been no response from the company. I have called (pointless exercise they never answer), I have messaged them via Facebook, I have sent over 10 emails and still nothing, no response. But they still continue to take my money.
All I want to do is cancel my contract and I can't even contact them to do that. Next step legal action.
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Fredd's replyOfficial
06 Apr 2018, 08:25Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience..
Best regards,
Fredd's reply06 Apr 2018, 08:25
Official
Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience..
Best regards,