CM
Cedrick M
1 reviews | Active since Jan 2018
25 Jan 2018, 08:34
Terrible service
Our internet service has been down for 24 hours. Called them and the operator said she'll transfer me to someone that can help me and she just hung up the phone. This happened a few times. The last time this happened and I logged a complaint, they called me back a week later. Terrible service!
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Fredd's replyOfficial
06 Apr 2018, 08:33Thank you for making us aware of your complaint. We apologise for the frustration and inconvenience.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
Best regards,
Fredd's reply06 Apr 2018, 08:33
Official
Thank you for making us aware of your complaint. We apologise for the frustration and inconvenience.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
Best regards,