EE
Erika E
1 reviews | Active since Apr 2013
25 Jan 2018, 19:15
Shocking support
The support that we received or lack thereof from Fredd Fibre has been absolutely shocking. Yesterday there was a problem with the fibre connection. We phoned the support line gave our details. The consultant said he would gives us a call to tell us what was going on. An hour later after still waiting for the call we phoned again gave the same information etc well a day later still waiting for the call. Got home this afternoon the internet was still down. This time i phoned the call centre more than 50 times but no answer. Every now and then a message would come up to say that we should leave a message and they would get back to us. Just before you can record the message it tells you that the mail box is full.
Guys please sort out your support and communication with your clients!!!!!!!!!!!!!
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Fredd's replyOfficial
06 Apr 2018, 08:32Thank you for making us aware of your complaint. We apologise for the frustration and inconvenience caused.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience and we aim to resolve this as soon as possible.
Best regards,
Fredd's reply06 Apr 2018, 08:32
Official
Thank you for making us aware of your complaint. We apologise for the frustration and inconvenience caused.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience and we aim to resolve this as soon as possible.
Best regards,