LH
Lee H
1 reviews | Active since Feb 2018
13 Feb 2018, 17:41
Service?
What a bad choice in selection for fiber ISP. The fiber is off and on like a light switch. When trying to get in touch with the Call Centre, there is no success. I have been so unhappy with the experience and outcome of the ISP. They restore my internet connection after 2 days. When I try to get in touch with them during office hours, the phone rings for over 45 minutes. There are many people out there looking for a job, hire them and increase your customer service. I can train them for you. There are Ombuds available that can get us out of a contract due to a lack of customer service. A contract does not hold us down anymore. An ISP needs to hold up their end as well. Stop the lack of service and start implement great customer service. Provide what we are paying for.
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Fredd's replyOfficial
06 Apr 2018, 08:27Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience caused.
Best regards,
Fredd's reply06 Apr 2018, 08:27
Official
Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience caused.
Best regards,