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RK
Rodney K

1 reviews | Active since Apr 2012

08 Apr 2024, 16:38

Poor overall customer service

This is the second time that FREDD has changed my package, without informing me.

I also cannot log in to the "Customer Portal" -- Keeps telling me that my "credentials" are incorrect - Tried resetting the password - 4 times - No change.

Logged a call to get assistance - Still waiting for the December call-back - No feedback from today's query yet either.............................

0
Replies (9)
Fredd
Fredd's reply09 Apr 2024, 06:38
Official
Good morning Rodney. 

Please note that the upgrade was communicated with all clients. You will also find an update regarding the upgrade on our website: https://www.fredd.co.za/automatic-upgrades/ 

Can you kindly provide me with the primary account holder's name and address so I can investigate why you have not been assisted regarding your customer portal? 

Kind Regards 

FREDD Support 


Best regards,

RK
Rodney K's update09 Apr 2024, 09:08
Reviewer Update
Good day

Thank you for getting back to me so speedily

I did not receive any email communication, NOR any prior SMS communication, for the mid-2023 upgrade, as well as nothing for the change on my account wef April 2024.
RE: https://www.fredd.co.za/automatic-upgrades/ - that was the upgrade in mid-2023. I cannot find any communication regarding this latest change.

RE: the personal info - Kindly supply me with an email address so that I can communicate personal information directly.

Regards

Fredd
Fredd's reply09 Apr 2024, 10:02
Official
Good morning 

It's only a pleasure. 

You can send it directly to me, ***. I am the customer support manager and will most definitely have a further look into your query. 

Kind Regards 

Madelaien 

Best regards,

RK
Rodney K's update09 Apr 2024, 22:40
Reviewer Update
Details as requested
Rodney King
10 Paul Roos Street, Rynfield

Thank you
Fredd
Fredd's reply10 Apr 2024, 06:09
Official
Thank you. I will investigate the matter further and provide you with an update accordingly. 

Regards 

FREDD support 

Best regards,

RK
Rodney K's update17 Apr 2024, 17:58
Reviewer Update
Good Day

I am still not able to log in to the client portal, and the "resetting of the password" feature is still not functioning.

Kindly advise when the issue will be resolved.

Regards
RK
Rodney K's update23 Apr 2024, 16:47
Reviewer Update
Good Day

I am still not able to log in to the client portal, and the "resetting of the password" feature is still not functioning.

Kindly advise when the issue will be resolved.

Regards

image.png 1.07 MB
RK
Rodney K's update14 May 2024, 18:32
Reviewer Update
Good Day Madelaien

I am still witing for this issue to be resolved.

Please tell me if I am doing something incorrectly - or if not - Please resolve this issue

This is the 3rd such request since 9 April 2024

I am still not able to log in to the client portal, and the "resetting of the password" feature is still not functioning.

Kindly advise when the issue will be resolved.

Regards
Fredd
Fredd's reply18 Jul 2025, 10:55
Official
 Good Morning
Thank you for reaching out. Could you kindly confirm if your issue has been resolved? If not, we’d be happy to assist further—please provide your reference number or any additional details so we can follow up accordingly. Kind regards,
 FREDD Support 

Best regards,