DS
Dominique S
1 reviews | Active since Aug 2021
24 Aug 2021, 17:07
PATHETIC CUSTOMER SERVICE
DO NOT USE FREDD FIBRE!! THEIR CUSTOMER SERVICE IS PATHETIC AND QUITE FRANKLY NON EXISTANT!! ALL WE WANTED TO DO IS CHANGE BANK ACCOUNT DETAILS AS MY DAD PASSED AWAY. THE STUPID MANAGER MADE US SIGN A NEW CONTRACT DOCUMENT, SWOPPED EVERYTHING OVER AND TRIED TO FORCE US TO SIGN A POST INSTALLATION DOCUMENT, WHEN NOTHING WAS INSTALLED!! THEN SHE PROCEEDED TO BLOCK OUR ACCOUNT UNTIL WE SIGNED THE DOCUMENT, OF WHICH WE REFUSED! NEVER IN MY LIFE HAVE I DEALT WITH SUCH ARROGANT PEOPLE!
Helpful (0)
Replies (3)0
Replies (3)
Fredd's replyOfficial
30 Aug 2021, 14:31Good day Dominique,
We are sorry to hear about this and thank you for bringing this to our attention.
Kind regards
Fredd Fibre
We are sorry to hear about this and thank you for bringing this to our attention.
Kind regards
Fredd Fibre
Fredd's reply30 Aug 2021, 14:31
Official
Good day Dominique,
We are sorry to hear about this and thank you for bringing this to our attention.
Kind regards
Fredd Fibre
We are sorry to hear about this and thank you for bringing this to our attention.
Kind regards
Fredd Fibre
DS
Dominique S's updateReviewer Update
30 Aug 2021, 15:01I'm not bringing this to your attention because lets face it, nothing will be done about it with the relevant manager in question because that's how your service is and it's not the first time we have had terrible customer service issues with you people but it 's certainly the last time as we have moved on from your pathetic service...
I'm bringing it to other people's attention.
Your accounts department has also threatened my mom with legal action if she doesn't pay, however you people blocked her line first and then expect her to still pay for a full month of which she only had 10 days worth of fibre (which she is willing to pay for)
Just shows the all round customer service at Fredd is pathetic!
I'm bringing it to other people's attention.
Your accounts department has also threatened my mom with legal action if she doesn't pay, however you people blocked her line first and then expect her to still pay for a full month of which she only had 10 days worth of fibre (which she is willing to pay for)
Just shows the all round customer service at Fredd is pathetic!
DS
Dominique S's update30 Aug 2021, 15:01
Reviewer Update
I'm not bringing this to your attention because lets face it, nothing will be done about it with the relevant manager in question because that's how your service is and it's not the first time we have had terrible customer service issues with you people but it 's certainly the last time as we have moved on from your pathetic service...
I'm bringing it to other people's attention.
Your accounts department has also threatened my mom with legal action if she doesn't pay, however you people blocked her line first and then expect her to still pay for a full month of which she only had 10 days worth of fibre (which she is willing to pay for)
Just shows the all round customer service at Fredd is pathetic!
I'm bringing it to other people's attention.
Your accounts department has also threatened my mom with legal action if she doesn't pay, however you people blocked her line first and then expect her to still pay for a full month of which she only had 10 days worth of fibre (which she is willing to pay for)
Just shows the all round customer service at Fredd is pathetic!
Fredd's replyOfficial
19 Apr 2022, 09:05 Good day Dominique, We are sorry to hear about this and thank you for bringing this to our attention.
Kind regards
Fredd Fibre
Kind regards
Fredd Fibre
Fredd's reply19 Apr 2022, 09:05
Official
Good day Dominique, We are sorry to hear about this and thank you for bringing this to our attention.
Kind regards
Fredd Fibre
Kind regards
Fredd Fibre