RB
Rory B
1 reviews | Active since May 2011
01 Feb 2018, 09:32
Non existent service
At the beginning of my contract with Fredd Fiber, I was invoiced 1 and a half months for services that was only active for a month.
I sent an email to ********** on 05.10.2017 stating I wanted a refund because I have proof that I only required services from a specific date due to me ending my services with another internet service provider on that specific date. I still have not received any feedback from that email ! I tried phoning " ********** " so many times on different days and NOBODY answers the phone ! I truly dont know why they have a phone number if nobody answers the phone !
I was also without services for more than a week and again tried phoning to sort out the issue but again NOBODY answers the phone! I AM PAYING FOR SERVICES THAT I NEVER RECIEVED! I have tried and tried to phone to resolve this issue but still NOTHING !!!
What is wrong with this company !!!
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Fredd's replyOfficial
06 Apr 2018, 08:30Thank you for making us aware of your complaint and apologise for the frustration and inconvenience.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to i***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience and we aim to resolve this as soon as possible.
Best regards,
Fredd's reply06 Apr 2018, 08:30
Official
Thank you for making us aware of your complaint and apologise for the frustration and inconvenience.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to i***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience and we aim to resolve this as soon as possible.
Best regards,