GS
Georgie S
1 reviews | Active since Oct 2010
25 Sept 2025, 08:04
No support I have been unable to reach them for days now
No support I have been unable to reach them for days now. I have been experiencing poor bandwidth and intermittent service for weeks. They do not answer the phone or respond to emails. The service level is non existent. We are paying for 100Mb line and at time barely getting 5Mb.
Helpful (0)
Replies (3)0
Replies (3)
Fredd's replyOfficial
25 Sept 2025, 08:28Good morning
Please note that I see you had a ticket open with us previously where you asked for the ticket to remain open for testing till the 17th and if no feedback was received from you to close the ticket. No feedback was received from you and the ticket was closed. That same ticket was reopened this morning, you have also been contacted and scheduled for 26/09/2025 17:00.
Kind Regards
FREDD Support
Please note that I see you had a ticket open with us previously where you asked for the ticket to remain open for testing till the 17th and if no feedback was received from you to close the ticket. No feedback was received from you and the ticket was closed. That same ticket was reopened this morning, you have also been contacted and scheduled for 26/09/2025 17:00.
Kind Regards
FREDD Support
Fredd's reply25 Sept 2025, 08:28
Official
Good morning
Please note that I see you had a ticket open with us previously where you asked for the ticket to remain open for testing till the 17th and if no feedback was received from you to close the ticket. No feedback was received from you and the ticket was closed. That same ticket was reopened this morning, you have also been contacted and scheduled for 26/09/2025 17:00.
Kind Regards
FREDD Support
Please note that I see you had a ticket open with us previously where you asked for the ticket to remain open for testing till the 17th and if no feedback was received from you to close the ticket. No feedback was received from you and the ticket was closed. That same ticket was reopened this morning, you have also been contacted and scheduled for 26/09/2025 17:00.
Kind Regards
FREDD Support
GS
Georgie S's updateReviewer Update
25 Sept 2025, 09:04How can I reply to you if you do not answer the phone or respond to emails? Previous conversation on Monday 22nd, I was told that a technician would be arranged.
Finally now after escalating to Hello Peter, there is a response and a technician booked.
Finally now after escalating to Hello Peter, there is a response and a technician booked.
GS
Georgie S's update25 Sept 2025, 09:04
Reviewer Update
How can I reply to you if you do not answer the phone or respond to emails? Previous conversation on Monday 22nd, I was told that a technician would be arranged.
Finally now after escalating to Hello Peter, there is a response and a technician booked.
Finally now after escalating to Hello Peter, there is a response and a technician booked.
GS
Georgie S's updateReviewer Update
06 Oct 2025, 12:26This is still not resolved, I have send 6 emails and not one response. How can management allow this service level to continue?
Emailed 26th; 28th; 30th; 1st; 3rd and again today.
This service level is unacceptable, arrange for a technician to get out a fix the problem.
Emailed 26th; 28th; 30th; 1st; 3rd and again today.
This service level is unacceptable, arrange for a technician to get out a fix the problem.
GS
Georgie S's update06 Oct 2025, 12:26
Reviewer Update
This is still not resolved, I have send 6 emails and not one response. How can management allow this service level to continue?
Emailed 26th; 28th; 30th; 1st; 3rd and again today.
This service level is unacceptable, arrange for a technician to get out a fix the problem.
Emailed 26th; 28th; 30th; 1st; 3rd and again today.
This service level is unacceptable, arrange for a technician to get out a fix the problem.