NO INTERNET - ITS A MINUS 5 FROM ME

If I could give a -5 as a review I would. I have only been with you 2 months and I never have internet. You log support requests with no assistance. Someone needs to call me after 5 to sort this error out and arrange a credit for the days I never have connection as now I am using data due to no wifi. Should this not be resolved I will take this further