Most unreliable ISP in South Africa
Bad Attitude. Bad Service. Support is non existent. Sent an email to support and still no response 5 days later. Will never recommend them to any one. Dont get what you pay for. Will not be refunded for no internet for over 5 days. Totally unacceptable service and support.
We rely on our ISP to provide us with un-interrupted internet and if it does go down sure get it back up within SLA of 24 hours but when its back up make sure the service is still the same. had 100mbs up and down and after a so called upgrade i now have between 5 and 10mbs and 200+ ping locally. and no one seems to want to support me or assist in getting this right. been over 5 days now. i find this truly disgusting, and the fact that i have to call them back for feed back.
Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to i***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience and we aim to resolve this as soon as possible.
Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to i***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience and we aim to resolve this as soon as possible.