Fredd/TTConnect shocking service.

I was advised by Fredd Fibre that my service was down but if I need help I should contact the Helpdesk on the support email addy, which is a step up from my previous experiences, so I did as suggested, sent an email, I also called the helpdesk over 20 times just to be cut-off, we more than 40 hours into service down and the likelihood I will be up before the weekend is done is extremely poor... How can you be an I.T./Fibre provider and work 7-21 during the week and 7-12 Sat only, I.T is a 24 hour day job..

I have logged a couple complaints and I know SAFibre is busy taking on TTconnect in court (myBroadband article), surely with that hanging over your head you would try and turn the ship around, clearly not, or should we just get used to poor service, shame on TTconnnect/Fredd for taking on my estate when they clearly didn't have what was needed to make it, if they really need some advice on how they should support there customer base, reach out to some people, I would be more than happy to consult, it is what I do anyway...