FREDDS' LACK OF SERVICE DURING THESE DIFFICULT TIMES

After paying our account yesterday morning Fredd Fibre Company disconnected us at 3pm that afternoon. We phoned straight away so that they could reconnect us and were told that they would get back to us which they never did. This morning we sent numerous emails to all the email addresses they suggested and it is now 1pm and we are still not reconnected. When you phone Fredd they answer but only for technical queries and say that they have no way other than email to get hold of the account department so all we can do is email them. During these difficult times we are all trying to earn a living but cannot do so without internet. This is totally unacceptable and shocking and NOT how a Fibre company should be operating. NOT IMPRESSED WITH THEIR SERVICE... OR RATHER LACK OF!!!