Fredd's Debt Collection and management of accounts is unprofessional

We have been assisting our client with his account query with Fredd. Our client received an incorrect invoice (which has now been handed over to CNBDS for debt recovery) in respect of his call account with Tesuco. Our clients call account was cancelled in writing in June 2018. Since the cancellation, our client has received an invoice for the amount of R4763.57. At the time of cancelling the account was paid in full by our client. the cancellation was confirmed by Fredd's account department in July 2018.

Since September 2020 our offices had requested a copy of the agreement in question and a detailed statement reflecting all invoices rendered, including the usage allegedly allocated to the account. To date, we have failed to receive what was requested. Instead, our offices and client have been harrassed by CNBDS with letters of demand. CNBDS continues to threaten our client with "blacklisting" without providing our offices with the requested documentation. Fredd has further failed to provide same nor instruct their debt collector to cease with its harassment and provide the documentation in order for our offices to properly advise our client