RK
Rodney K
1 reviews | Active since Apr 2012
10 Feb 2025, 21:00
FREDD STILL Missing in Action - actually NO ACTION
I have been contacting FREDD periodically over the past year++, in order to try and reset my website access so that I can access my account details etc, etc. To date ---- No-one has contacted me to assist me ---- The auto Password-reset function just doesn't work ---- My report on Hello-Peter was responded to, but then my complaint was ignored ---- There is no other way for me to make use of this simple capability.
Will someone contact me please and address the issue
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Replies (2)RK
Rodney K's updateReviewer Update
11 Feb 2025, 21:52A Technician from FREDD finally contacted me today.
This is a matter that has been outstanding since December 2023. The technical issue has at last been resolved.
It is requested that FREDD revise and improve the manner in which they give consideration for customer issues, and then ensure increased consideration for customer satisfaction.
This is a matter that has been outstanding since December 2023. The technical issue has at last been resolved.
It is requested that FREDD revise and improve the manner in which they give consideration for customer issues, and then ensure increased consideration for customer satisfaction.
RK
Rodney K's update11 Feb 2025, 21:52
Reviewer Update
A Technician from FREDD finally contacted me today.
This is a matter that has been outstanding since December 2023. The technical issue has at last been resolved.
It is requested that FREDD revise and improve the manner in which they give consideration for customer issues, and then ensure increased consideration for customer satisfaction.
This is a matter that has been outstanding since December 2023. The technical issue has at last been resolved.
It is requested that FREDD revise and improve the manner in which they give consideration for customer issues, and then ensure increased consideration for customer satisfaction.
Fredd's replyOfficial
18 Jul 2025, 10:55 Good Morning
Thank you for reaching out. Could you kindly confirm if your issue has been resolved? If not, we’d be happy to assist further—please provide your reference number or any additional details so we can follow up accordingly. Kind regards,
FREDD Support
Thank you for reaching out. Could you kindly confirm if your issue has been resolved? If not, we’d be happy to assist further—please provide your reference number or any additional details so we can follow up accordingly. Kind regards,
FREDD Support
Fredd's reply18 Jul 2025, 10:55
Official
Good Morning
Thank you for reaching out. Could you kindly confirm if your issue has been resolved? If not, we’d be happy to assist further—please provide your reference number or any additional details so we can follow up accordingly. Kind regards,
FREDD Support
Thank you for reaching out. Could you kindly confirm if your issue has been resolved? If not, we’d be happy to assist further—please provide your reference number or any additional details so we can follow up accordingly. Kind regards,
FREDD Support