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Donovan M
1 reviews | Active since May 2013
25 Aug 2018, 09:00
Fredd poor ISP service
No Internet service since early yesterday (24 August 2018) morning. There has been absolutely no communication regrading the incident or when service will be restored and it is impossible to get through to the help desk for any sort of feedback. Seems to be possibly the least capable ISP in the market as there isn't even 24 hour support available.
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Fredd's replyOfficial
27 Aug 2018, 09:24Good day.
Thank you for making us aware of your complaint. Please note that there was communications sent out to all clients about routine maintenance that took longer than expected. This maintenance affected telephone lines and emails to Fredd. Please supply us with updated contact details as there could be incorrect/outdated contact details on our system that caused our communications not reaching you.
Fredd do offer 24 hour support and we apologise that your communications were not answered.
Regards
Best regards,
Fredd's reply27 Aug 2018, 09:24
Official
Good day.
Thank you for making us aware of your complaint. Please note that there was communications sent out to all clients about routine maintenance that took longer than expected. This maintenance affected telephone lines and emails to Fredd. Please supply us with updated contact details as there could be incorrect/outdated contact details on our system that caused our communications not reaching you.
Fredd do offer 24 hour support and we apologise that your communications were not answered.
Regards
Best regards,