Fredd Fibre do not provide service or support

My Housemate and i Signed up with Fredd Fibre last week and have had Internet for less than 24 Hours before everything went dead. i have been without internet for 5 days now and when calling and requesting information i am lead on a wild goose chase and am on hold for periods of longer than 30 minutes.

i have spent a whole day attempting to get this resolved and all i get told is the engineers are working on the issue and it will take another hour or so. after days of waiting an hour or so i still do not have any internet and my faith in the Customer Support i receive is severely shaken.

the Day Staff at the call center have me spending my day in a circle of being on hold and the night staff do not even answer the telephone. I live in desperate hope that i will have internet before my bill arrives as i have easily spent enough for a new router by calling Fredd to no avail