1 reviews | Active since Jun 2022
FREDD FIBRE- BIG MISTAKE!! TERRIBLE CUSTOMER SERVICE, WORST I HAVE EVER EXPERIENCED!
I HAVE BEEN A CUSTOMER OF THEIRS SINCE 2018, WE MOVED IN JUNE, MY CONTRACT HAD ENDED IN 2020, SIGNED UP A NEW CONTRACT FOR THE INSTALLATION AT OUR NEW ADDRESS, THEY TOLD ME THAT THEY ARE GOING TO SEND ME CANCELLATION FORMS FOR MY OLD ADDRESS, EVEN THOUGH MY CONTRACT HAD ENDED?? NEVER RECEIVED THE CANCELLATION DOCUMENTS, THEY DEBITED ME FOR JUNE, JULY AND AUG FOR THE OLD ADDRESS (MOVED OUT ON THE 1ST OF JUNE) AND DEBITED ME FOR THE NEW ADDRESS/ACCOUNT!! WHEN I QUERIED THIS, THEY SAID THAT IT'S BECAUSE I DIDN'T COMPLETE THE CANCELLATION FORMS, THEY WILL CONTINUE TO DEBIT ME, THEY SHOWED ME PROOF THAT THEY SENT ME THE CANCELLATION FORMS, I SENT THEM A SCREEN SHOT OF MY INBOX AND SPAM FOLDER SHOWING THEM THAT I DID NOT RECEIVE THE CANCELLATION DOCS, THEY TOLD ME THAT I'M LYING AND THAT I DELETED IT BEFORE I SENT THEM THE SCREEN SHOTS!! I ASKED THEM TO GIVE ME TIME TILL THE END OF THE MONTH TO PAY THE OLD ACCOUNT, AS I DID NOT HAVE FUNDS WHEN THEY TRIED TO TAKE A DEBIT ORDER ON THE 15TH OF AUG, ALTHOUGH JUNE AND JULY WAS PAID FOR THE OLD AND NEW ACCOUNT, THEY SAID THAT THEY CANT GIVE ME ANY TIME AND THAT THEY WILL DISCONNECT MY NEW LINE IF I DON'T PAY THE OLD ACCOUNT. IS THIS HOW YOU TREAT YOUR CUSTOMER OF 4 YEARS?? THE WORST PART ABOUT THIS IS THAT I GAVE THEM AN EXCELLENT REVIEW ON THE 26TH OF JULY, BIG MISTAKE!! PLUS THE STAFF WERE ARROGANT AND YOU COULD PICK UP FROM THEIR VOICES THAT THEY DIDN'T CARE AS THEY JUST CARRIED ON REMINDING ME OF THEIR TERMS AND CONDITIONS!!, I SEE THERE ARE 50% GOOD REVIEWS AND ABOUT 53% BAD REVIEWS, NOT SURPRISED! AND THE RESPONSES FROM THEM "THANK YOU FOR BRINGING THIS TO OUR ATTENTION" BUT NO FURTHER COMMENTS FROM THEM TO ASSIST, WOW! DISGUSTING!!
I am truly sorry to hear about this.
Please advise if you have now completed the Cancellation forms.
Can you perhaps recall who you dealt with? We do strive to provide the best quality customer support.
When they informed you that they had sent the cancellation documents, did you perhaps follow up with an individual stating that you had not received it, if so can you remember whom you spoke to?
There usually isn't further comments on Hello Peter as we do take this up and resolve the issues with the customer.
Kind Regards
TT Connect
I am truly sorry to hear about this.
Please advise if you have now completed the Cancellation forms.
Can you perhaps recall who you dealt with? We do strive to provide the best quality customer support.
When they informed you that they had sent the cancellation documents, did you perhaps follow up with an individual stating that you had not received it, if so can you remember whom you spoke to?
There usually isn't further comments on Hello Peter as we do take this up and resolve the issues with the customer.
Kind Regards
TT Connect
Yesterday I completed them, after they sent them.
The same day the sent me the new contract 20th May, I told them that I had not received the cancellation forms, this was on email, the person I dealt with is Lucy Holloway, then I forgot about it, then someone from accounts forwarded me the email yesterday, that they supposedly sent on the 27th of May with the cancellation docs, which I did not receive, received an email today telling me that they are going to suspend my new account if i don't pay for Aug and I am liable for Sep!! I called the lady in accounts Mande Coetzee, she told me that they sent me proof that they had been sent on the 27th of May, I told her I did not receive them, she told me that if she has to tell management about this they are going to say that I am lying and that I deleted the email before I sent them the screen shots of my Inbox and spam!! and that she doesn't think that management will allow me to only pay Aug at the end of the month, and that they are having a meeting today at 3pm and will get back to me, but she doubts that they will agree to give me extra time to pay, which as far as I'm concerned should not have been liable to pay for June, Jul Aug and Sept, for not even using the fibre, and I should be refunded.
Yesterday I completed them, after they sent them.
The same day the sent me the new contract 20th May, I told them that I had not received the cancellation forms, this was on email, the person I dealt with is Lucy Holloway, then I forgot about it, then someone from accounts forwarded me the email yesterday, that they supposedly sent on the 27th of May with the cancellation docs, which I did not receive, received an email today telling me that they are going to suspend my new account if i don't pay for Aug and I am liable for Sep!! I called the lady in accounts Mande Coetzee, she told me that they sent me proof that they had been sent on the 27th of May, I told her I did not receive them, she told me that if she has to tell management about this they are going to say that I am lying and that I deleted the email before I sent them the screen shots of my Inbox and spam!! and that she doesn't think that management will allow me to only pay Aug at the end of the month, and that they are having a meeting today at 3pm and will get back to me, but she doubts that they will agree to give me extra time to pay, which as far as I'm concerned should not have been liable to pay for June, Jul Aug and Sept, for not even using the fibre, and I should be refunded.
I will most definitely be escalating your revue to the relevant departments.
Kind regards
TT Connect
I will most definitely be escalating your revue to the relevant departments.
Kind regards
TT Connect