KJ
Kabir J
1 reviews | Active since Nov 2009
13 Feb 2018, 11:40
Bad service
Hi,
From approx the 19th Jan, i have been experiencing lower speeds in my fibre connection, this has dropped to below 1Mbps, from a 10Mbps line which i signed up for.
Called the call centre, left messages on the answering machine, called again a few days later, sent a message on Facebook and till today almost one month later i am still yet to receive some feedback.
It has probably worked to its full potential for about 2 days since the 19th Jan to current, and they will not send anyone out to have a look.
This is disgusting service and i will not accept this. Very quick to sign people up and take their money, but cannot deliver.
My worst experience, and i will not recommend you to anyone else ever!!!
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Fredd's replyOfficial
06 Apr 2018, 08:27Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience caused.
Best regards,
Fredd's reply06 Apr 2018, 08:27
Official
Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience caused.
Best regards,