1 reviews | Active since Aug 2017
Bad customer service received
We chose to move to Fredd Fibre as they promised us better service than our previous Internet provider. For the past three months our connection keeps dropping, the fault being on their side. Whenever we call we are told the technicians are working on it and our connection will be restored within a few hours. A few hours can last up to 24 hours of down time. This is not the service we were promised.
Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience.
Best regards,
Thank you for making us aware of your complaint.
Going forward, should you have any complaints, please log a ticket containing the nature of your complaint, contact details and address where fibre is installed, to ***, after which you will receive a ticket number and your query will be escalated to the correct department.
We apologise for the inconvenience.
Best regards,