All Round Poor Service

I took up Fredd Fibre service after having fibre installed in my home in September 2017, based on their offering of uncapped data at a well-priced monthly rate. I mostly wanted to stream movies and series, and at the start the service seemed to run quite smoothly. It was not long until I started experiencing buffering issues and delays. I have made several calls to query whether there are any issues with regard to my connection or the level of service, but to no avail. The technical guys hardly return a call when a complaint is logged. I received a call from the National Sales Manager (if I am not mistaken), who assured me the matter would be resolved. This has been dragging on for a few weeks now. I have even queried whether I need to increase my mbps, but no one has come back to me on this. I am extremely disappointed that this is how the relationship has started. I am left with a sour taste in my mouth and I am definitely considering going to another service provider.