FE
Frederik E

1 reviews | Active since Nov 2023

05 Nov 2023, 21:13

Where Inefficiency Meets the customer…Fliber Newcastle

Consumers/prospect customers,if you would like to experience real bad service,please support Fliber Newcastle,they know how to give you the worst ever service for almost 14 days running now…they will also be so kind to still charge you a whole month into the notice period just to show you how much the care about you being without any service,they really take so much care about you and how you are not being able to get to any commitments…your downtime is of such high concern to them that Flibers Management is so efficient that i am still waiting for a call…I am sure they will remain with their heads where the sun does not shine because of this mindset that customers has no influence on their business…i will make sure i get my value back for all my downtime and losses…on all platforms.ticket 135153…and it continues….

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Replies (1)
Fliber (Pty) Ltd - Internet Service Provider
Fliber (Pty) Ltd - Internet Service Provider's reply06 Nov 2023, 08:19
Official
Good morning, Frederik,

We appreciate your feedback. To assist you further, kindly share your account number with us.

Regrettably, the damages resulting from municipal actions are beyond our control. We rely on the infrastructure teams of the fiber providers to repair any damaged fiber lines.

Please rest assured that Fliber is committed to making every effort to ensure all our clients are back online, even though we do not have direct control over the fiber network.

We apologize for any inconvenience this may have caused and will promptly escalate the matter once we receive your account number. 
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