Service Cut on same day as statement (warning)

It is the small things that show a company’s attitude towards customers. A month ago, we were informed that if we keep a back up system (wireless) to the fibre connection, because it is so unreliable, we will be getting a “minor increase” of 133%. I was still unhappy about that automatic implementation when this month’s bill was due. I short paid by R199 as I wanted to maybe reduce the service to come back to the same monthly charge. Today I received a statement showing the R199 short on my bill with a R250 reconnection fee, invoice for the reconnection and notice of disconnection. As a business owner you can justify it. As a business owner that care for the client you would have given the client 24hrs to correct or dispute or change the service value to what the customer paid before, before disconnecting. I still believe the technicians on the floor do a great job, however the administrative and management approach to customer care, suck!