FE
Frederik E
1 reviews | Active since Nov 2023
02 Nov 2023, 19:45
Poor service starts at Fliber Newcastle
Consumers,please do think twice before using this service provider,it is now 12 days later without any service,no attempts from them,just excuses and blaming the local municipality,i have in the meantime after loosing alot of downtime with international meetings moved to another efficient service provider…i have also gave notice to fliber,in this they were more interested in the 1 months notice and payment of R689,not about why their customer is not happy,neither a solution.My contract ends end Nov 2023…but like i said..12 days later,still nothing.They were not concerned in any sense or way,no resolution.BE AWARE
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Replies (1)Fliber (Pty) Ltd - Internet Service Provider's replyOfficial
03 Nov 2023, 08:00 Hello Frederick,
We appreciate your feedback. Regrettably, we rely on the fiber provider's infrastructure for the package you have with Fliber. We have sent communications through both email and WhatsApp to all our fiber clients, notifying them about the damages caused by the municipality. In order to ensure uninterrupted connectivity, we also suggested considering backup wireless options.
We sincerely apologize for any inconvenience or frustration this may have caused.
Fliber (Pty) Ltd - Internet Service Provider's reply03 Nov 2023, 08:00
Official
Hello Frederick,
We appreciate your feedback. Regrettably, we rely on the fiber provider's infrastructure for the package you have with Fliber. We have sent communications through both email and WhatsApp to all our fiber clients, notifying them about the damages caused by the municipality. In order to ensure uninterrupted connectivity, we also suggested considering backup wireless options.
We sincerely apologize for any inconvenience or frustration this may have caused.
