SM
Sinethemba M
1 reviews | Active since Aug 2018
15 Mar 2025, 07:11
Poor customer service and network
Poor customer service.. They upped their price and Internet went from bad to worse. Had called in in 02 December 2024 to switch packages for a decent maybe better experience. They told me change would take about 3monts but there's still no feed back from their side nothing.. . Package I'm on currently network goes down whenever it rains, they take long to respond to a query about it. On their website they say value for money clearly that's not the case just one headache after the other. Truly has been a frustrating horrible experience
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Fliber (Pty) Ltd - Internet Service Provider's replyOfficial
17 Mar 2025, 09:08 Dear Sinethemba M, Thank you for reaching out, and we sincerely apologize for the frustration you've experienced with our service. We understand how disappointing it can be when expectations are not met, especially regarding service reliability and communication. We’ve checked the account details provided, but unfortunately, we don’t see an active account under those specifics. Could you kindly provide us with your account number so that we can look into this matter further and assist you in resolving the issues you're facing? Your feedback is incredibly valuable to us, and we’re committed to improving your experience moving forward. Thank you for your patience, and we look forward to hearing from you soon.
Fliber (Pty) Ltd - Internet Service Provider's reply17 Mar 2025, 09:08
Official
Dear Sinethemba M, Thank you for reaching out, and we sincerely apologize for the frustration you've experienced with our service. We understand how disappointing it can be when expectations are not met, especially regarding service reliability and communication. We’ve checked the account details provided, but unfortunately, we don’t see an active account under those specifics. Could you kindly provide us with your account number so that we can look into this matter further and assist you in resolving the issues you're facing? Your feedback is incredibly valuable to us, and we’re committed to improving your experience moving forward. Thank you for your patience, and we look forward to hearing from you soon.