NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About flexi city connect
How is flexi city connect rated on Hellopeter?
Hellopeter has tracked flexi city connect across 5 reviews. flexi city connect hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used flexi city connect? Write a review to help others decide.
Recent reviews (2)
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Share Your Experience1 reviews | Active since Nov 2026
Refund my money!
Ticket number is ***. The email used to book is ***. What happened is that I booked Flexi City Connect on Friday and I received a ticket confirmation the departure time was Monday the 13th of July at 3pm. I got to the departure point exactly 2 hours before the departure time. The bus never arrived. I called their helpline/offices so many times they didn't pick up the phone. I then decided to take a local taxi and move to the next departure station which is in Gcuwa/Butterworth. There was a rumour saying the bus arrived at 12pm there. I never received any communication from them about this or if they are having any delays. Because I needed to be in Cape Town as soon as possible for work purposes, I tried booking another bus but there was no available buses for today, I then ended up taking a long distance taxi to Cape Town which costed me soooo much money. I need help regarding this.
1 reviews | Active since Nov 2026
Refund my money!
Ticket number is ***. The email used to book is ***. What happened is that I booked Flexi City Connect on Friday and I received a ticket confirmation the departure time was Monday the 13th of July at 3pm. I got to the departure point exactly 2 hours before the departure time. The bus never arrived. I called their helpline/offices so many times they didn't pick up the phone. I then decided to take a local taxi and move to the next departure station which is in Gcuwa/Butterworth. There was a rumour saying the bus arrived at 12pm there. I never received any communication from them about this or if they are having any delays. Because I needed to be in Cape Town as soon as possible for work purposes, I tried booking another bus but there was no available buses for today, I then ended up taking a long distance taxi to Cape Town which costed me soooo much money. I need help regarding this.
1 reviews | Active since Oct 2015
Last-Minute Trip Cancellation Caused Serious Inconvenience
I am extremely disappointed with the service I received from this bus company. I booked and paid for a scheduled trip in good faith, only to have the journey cancelled by the service provider at the last minute. This cancellation left me stranded with virtually no time to make alternative travel arrangements, causing significant inconvenience, stress, and disruption to my plans. As a paying customer, I expected the company to honour its commitment or, at the very least, provide adequate notice and meaningful assistance in arranging an alternative solution. Unfortunately, neither happened. I have requested a full refund and expect the company to process it without unnecessary delays. I also believe the company should review how it communicates cancellations and treats customers affected by service disruptions, as no customer should be left in this situation. I hope the company will respond promptly, take responsibility for the inconvenience caused, and resolve this matter professionally.
1 reviews | Active since Oct 2015
Last-Minute Trip Cancellation Caused Serious Inconvenience
I am extremely disappointed with the service I received from this bus company. I booked and paid for a scheduled trip in good faith, only to have the journey cancelled by the service provider at the last minute. This cancellation left me stranded with virtually no time to make alternative travel arrangements, causing significant inconvenience, stress, and disruption to my plans. As a paying customer, I expected the company to honour its commitment or, at the very least, provide adequate notice and meaningful assistance in arranging an alternative solution. Unfortunately, neither happened. I have requested a full refund and expect the company to process it without unnecessary delays. I also believe the company should review how it communicates cancellations and treats customers affected by service disruptions, as no customer should be left in this situation. I hope the company will respond promptly, take responsibility for the inconvenience caused, and resolve this matter professionally.