Last-Minute Trip Cancellation Caused Serious Inconvenience

I am extremely disappointed with the service I received from this bus company.

I booked and paid for a scheduled trip in good faith, only to have the journey cancelled by the service provider at the last minute. This cancellation left me stranded with virtually no time to make alternative travel arrangements, causing significant inconvenience, stress, and disruption to my plans.

As a paying customer, I expected the company to honour its commitment or, at the very least, provide adequate notice and meaningful assistance in arranging an alternative solution. Unfortunately, neither happened.

I have requested a full refund and expect the company to process it without unnecessary delays. I also believe the company should review how it communicates cancellations and treats customers affected by service disruptions, as no customer should be left in this situation.

I hope the company will respond promptly, take responsibility for the inconvenience caused, and resolve this matter professionally.