Refund my money!

Ticket number is ***. The email used to book is ***. What happened is that I booked Flexi City Connect on Friday and I received a ticket confirmation the departure time was Monday the 13th of July at 3pm. I got to the departure point exactly 2 hours before the departure time. The bus never arrived. I called their helpline/offices so many times they didn't pick up the phone. I then decided to take a local taxi and move to the next departure station which is in Gcuwa/Butterworth. There was a rumour saying the bus arrived at 12pm there. I never received any communication from them about this or if they are having any delays. Because I needed to be in Cape Town as soon as possible for work purposes, I tried booking another bus but there was no available buses for today, I then ended up taking a long distance taxi to Cape Town which costed me soooo much money. I need help regarding this.