ZERO service

Wish I could rate 0 stars.

Fibrestream, this is for you. I have tried to contact you 4 times through your own systems. I raised a support request via your web page. I have asked Zoom to escalate to you. I have rep**** to an e-mail that your agent has sent me twice (Activation of direct debit and associated costs) and I have now made a call which seem to have been just dropped on purpose with no-one trying to call back.

I have a 93% active service with random connection drops of 3 minutes and more. That means I have had 17 connection drops in the last 24 hours. I have not been contacted on how the solution links into my existing home network and have been sent a generic e-mail about connecting to my network via wifi where my entire network is independent and runs on its own firewall and wifi. I have asked to have a bridged connection to my firewall. I have asked for credentials. I have asked for usage data and I have asked about my public IP which should be fixed based on your brochure. None of these questions have been answered and it is now almost 2 months!

At this moment your connection is preventing me having a stable connection for my and my wife's work. We both use VOIP services and remote connectivity to do our work.

I just validated and your website does not have a complaints process or referral to the ombudsman which seem to be a bit worrying. Please note that this is also my 21 day notice as the agreement of service has not been kept.

Please contact me to resolve this asap.