Based on recent customer reviews, Fibrestream is drawing sustained criticism across its Gauteng fibre footprint. Customers describe monthly disconnections around the 5th despite submitted proof of payment, debit order and fund allocation failures, and reconnection or admin fees they feel are unjust. Accounts and support lines reportedly go unanswered, with emails to support and Vukela addresses ignored for days. Others cite unstable speeds, delayed installations, steep router replacement and cancellation charges, and difficulty ending contracts. One reviewer praised an agent named Katleho for resolving a refund.
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Fibrestream (South Africa)
What do customers say about Fibrestream (South Africa)?
Based on recent customer reviews, Fibrestream is drawing sustained criticism across its Gauteng fibre footprint. Customers describe monthly disconnections around the 5th despite submitted proof of payment, debit order and fund allocation failures, and reconnection or admin fees they feel are unjust. Accounts and support lines reportedly go unanswered, with emails to support and Vukela addresses ignored for days. Others cite unstable speeds, delayed installations, steep router replacement and cancellation charges, and difficulty ending contracts. One reviewer praised an agent named Katleho for resolving a refund.
Is Fibrestream (South Africa) trustworthy?
Fibrestream (South Africa) has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked Fibrestream (South Africa) across 550 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2021
Fibre stream terrible service
Fibre stream is 🚮 l wouldn't advice anyone to sign up with them very terrible service.
1 reviews | Active since Feb 2021
Fibre stream terrible service
Fibre stream is 🚮 l wouldn't advice anyone to sign up with them very terrible service.
1 reviews | Active since May 2018
Terrible
I've always had the best service from Fibrestream but in the last month they've switched to Afrihost which I left due to terrible service, and now I'm having terrible service again. It is absolutely disgusting
1 reviews | Active since May 2018
Terrible
I've always had the best service from Fibrestream but in the last month they've switched to Afrihost which I left due to terrible service, and now I'm having terrible service again. It is absolutely disgusting
1 reviews | Active since Sept 2025
Fibre and webafrica are twins they know how to mess people's life up
Fibre and webafrica are twins they know how to mess people's life up . I've reached out to them about my account not debited only for the consultant to drop the call Then they cut my line which I don't mind this is poor customer service I will Xpose them . I got billed three times and this was my first month .. I'm placed on hold since 4pm till now 19:44 pm this is ridiculous people warned me about fibre and web Africa my rooter was delivered when I made contact regarding connection they told me I never paid also my rooter cannot be deliver only to send them a picture that I paid pop also a pic of the rooter. Now please make it make sense. Awaiting feedback
1 reviews | Active since Sept 2025
Fibre and webafrica are twins they know how to mess people's life up
Fibre and webafrica are twins they know how to mess people's life up . I've reached out to them about my account not debited only for the consultant to drop the call Then they cut my line which I don't mind this is poor customer service I will Xpose them . I got billed three times and this was my first month .. I'm placed on hold since 4pm till now 19:44 pm this is ridiculous people warned me about fibre and web Africa my rooter was delivered when I made contact regarding connection they told me I never paid also my rooter cannot be deliver only to send them a picture that I paid pop also a pic of the rooter. Now please make it make sense. Awaiting feedback
1 reviews | Active since Mar 2023
No connection fibre for 5days
I have never received such a bad service from any service providers like I do with telkom,no number of theirs is working ,they have a useless service every department but owe then nje, they are the first to call u ,I have 7yrs with telkom is time now to change coz this i am experiencing. Is BS. Telkom i need my statement for then past 5 days please as my Fibre has been off ,telkom until how long will u be treating people like this
1 reviews | Active since Mar 2023
No connection fibre for 5days
I have never received such a bad service from any service providers like I do with telkom,no number of theirs is working ,they have a useless service every department but owe then nje, they are the first to call u ,I have 7yrs with telkom is time now to change coz this i am experiencing. Is BS. Telkom i need my statement for then past 5 days please as my Fibre has been off ,telkom until how long will u be treating people like this
1 reviews | Active since May 2024
Disconnect without letting me knolw
I am with Fibrestream Vukanet connect they have been giving me problems they say l owe prorata of which they have connected me for 10 days now they want me to pay another prorata they have disconnected my internet please assist
1 reviews | Active since May 2024
Disconnect without letting me knolw
I am with Fibrestream Vukanet connect they have been giving me problems they say l owe prorata of which they have connected me for 10 days now they want me to pay another prorata they have disconnected my internet please assist
1 reviews | Active since Jul 2011
Shocking business that should be closed down!
Firestream get a 1 star only because a no star is not an option. After years of pathetic service we decided that it was enough and cancelled our contract. Customer service is non existent and you can forget about ever speaking to a human, everything is done via email, when they can be bothered to respond. Countless emails have gone unanswered and to top it off they have disconnected our line early even though we paid for the service. Avoid them at all costs!
1 reviews | Active since Jul 2011
Shocking business that should be closed down!
Firestream get a 1 star only because a no star is not an option. After years of pathetic service we decided that it was enough and cancelled our contract. Customer service is non existent and you can forget about ever speaking to a human, everything is done via email, when they can be bothered to respond. Countless emails have gone unanswered and to top it off they have disconnected our line early even though we paid for the service. Avoid them at all costs!