WORST SERVICE WITH NO CARE FOR CUSTOMER SERVICE

I would like to express my extreme disgust in Fibrestreams services.

I enquired to use their service in March 2021 and paid a deposit of R700 on 30th Match 2021, only to be told a month later that their Vumatel services have technical issues and that I could not use them in my area. Therefore I went about to cancel their services and requested a refund on 19th April as per their process of completing their refund form, attaching my bank details and proof of payment.

To date I have not received my refund and I keep been given the run around by their cancellation manager Jessica who never provides me with feedback and always informs me that my refund is still being reviewed by their Directors. I do not understand how their Directors are still reviewing my refund on a service I never used from April 2021 to November 2021.

I never get any feedback unless I follow up to which I get the same feedback.

All I want is my refund of R700 back with immediately effect.

My reference for the refund is Sam014.

I will never recommend their service to anyone that is for sure because My experience with them has been beyond horrible.