Wi fi suspended

ACC DER005 ...Good day.....i get paid on the last day off every month, you are very fast to suspend my account now that the debit order did not go threw on the 28th of march, but when we sit without wi fi for n week or 2 weeks because youre system crashed it is No problem you dont take that in account and that is not on i think you are not fair to youre customers i can not pick money from trees to put in my account so youre debit order can go off !!!!! I have so many tickets logged for wi fi down this year and year before but on a long weekend out of my control you suspend my account. There is no aother words then YOURE company SUCKS , and we spoke about this alot off times as my salary gets paid the LAST day off the month no matter of theres public holidays or not. Its not that we dont pay our account just be reasonable to youre customers as it comes to public holidays and salary dates