VM
Vanessa M

1 reviews | Active since Oct 2017

09 Jan 2020, 14:47

Want to pay for internet and get no internet? Fibrestream is for you!

No internet to my office for an entire month. Yes that's right, four whole weeks. Initially disconnected because the company switched from SkyFi to Fibrestream and I didn't update my direct debit. Paid as soon as this error was realised. Their customer service is absolutely appalling - I have spoken to accounts three times - each time they have confirmed that my account is up to date. The support team, wow, at least 15 times. My emails go unanswered. If you're looking for an internet provider who is not going to add a huge amount of stress to your day - this is not them! Avoid. Avoid. Avoid.

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