VERY POOR SERVICE

We had Fibre installed last year with Fibrestream/Zoom. There were a few hiccups in the beginning which eventually came right and we were mostly satisfied with everything. We live on a property with our Landlord and they asked to also join so I contacted Fibresteam on their behalf and was told they can join, they will split the line from ours to theirs. We have a 50/50 line and Landlord selected the 20/20 line. The installation took place on the 1st of December 2021 and line was split in the 3rd of December. All was well until that afternoon when our Fibre kicked us off the line and was requesting password. I entered password and it said incorrect which was very odd as we used the same password supp**** on router. I phoned Fibresream and spoke to Natalie who was helpful in changing our User name and password which worked and logged back in. However since then we are constantly being disconnected, line is dropping, slow speeds ect. I the client have to beg for service. Zoom have been here numerous times. Router was changed. It's still doing same. Zoom are saying it's Fibresream and vice versa. On Friday Dylan contacted me saying that Zoom have sorted the line. I must reboot and he will phone me back to check. He still hasn't. It's not sorted. In over a month I've sent them so many speed tests and trace route tests. The lack of service Is disgusting. While everyone is passing the buck we are paying for poor non existent service. People don't get back to you when they say they will. A customer should not have to beg for a service they are paying for. Extremely Dissatisfied. We will be canceling.