Unhappy client - Skyfi internet solutions / Fibrestream

We have signed a contract with Skyfi internet solutions for 2 years in 2019, in 2020 the changed the company over to fibrestream and we didn't get new cotracts. Since the switch to fibrestream we have been facing issues with our internet being offline on many occasions and sometimes even for more than 24 hours at a time. When you phone tech support the always blame loadshedding or power issues, but when I tell them that I can see the tower that i am connected to from my house and there is power at the towers they struggle with their words and just tell me that is what they know, if we ask when will the issue be resolved they tell me all sorts of stories, first person I spoke to today said that the issue has been reported and will be fixed when technicians go to the high site, 2nd person I spoke to said that there will be no technicians going out to repair whatever issue after 10pm and it would only be reported 8am the next morning and attended to probably on their own time during the day I suppose. If its a power failure don't you have some backup power systems in place? To lie to your paying customers time and again thinking that they will believe whatever story you come up with is not acceptable. I am sick and tired to hear lies and ****py responses from them. We get power loadshedding and internet loadshedding right after power loadshedding, nice times to live in 2020.